Dorothy M. (Barnes) Washington

*** **** **; Richmond, VA 23225

Cell 804-***-**** acy8te@r.postjobfree.com

OBJECTIVE:

Seeking a position in which I can eagerly utilize my experience with your company SKILLS:

Time Management-Multitask Oriented, meet goals-Analytical POSITION DESIRE:

Customer Service Representative; Administrative Assistant, Accounts Receivable Specialist EDUCATION:

August, 1980-May, 1983

Texas Southern University, Houston TX

September, 1976-May, 1980

Maggie Walker H.S., Richmond, VA

EMPLOYMENT:

April, 2012- June, 2016

Ashley Furniture Home store

Customer Service Representative

Responsibilities included but not limited to greeting customers, helping them to beautify their homes with style and comfort while providing great customer service skills. Qualifying customers on financing to suit their budget. Follow-up with customers after-sales service.

October, 2011- March, 2012

First Street

Customer Service Representative

Product sells in a call center

December, 2010 – September, 2011

Great American Furniture Corp

Liquidator-Sales Associate

Traveled to various states liquidating Ashley furniture July, 2007 – October, 2009

Extended Stay Hotels

Guest Service Representative

Provide excellent Customer Service

Assist guest with arrivals and departures, provide area information, flight reservations, assisted guest with all needs.

Manage front office with efficient office skills

Handle tax adjustments, direct bills, and third party transactions, and night audits Managed employees, housekeepers, porters, and night laundry attendant April, 2001-July, 2007

Private Home

Home Health Aide

For: Martha M. Barnes (Mother)

Assist patient with all bodily functions,

Bathing, Peg tube feedings

Assist doctors with physicals examinations, distributed medications Assist nurses with appointments, physical therapy, examinations Housekeeping, laundry, handled all household finances June, 1992-April, 1995

DCSE

Department of Social Service (Child Support Division) Office Assistant

Responsibilities included all office functions and with a team of 24 administrative professionals implemented the Famis program.

Other Qualifications

Exceptional ability to stay attentive when dealing with customers. Clear communication skills aimed at understanding customers' needs and providing corresponding services. Proven ability to gasp product knowledge and relay

product information in a concise but potent manner. Analytic thinking aimed at resolving customers' issues in a proactive manner. Detail-oriented and efficient in providing customer service in adverse situations.

Assertive but polite when it comes to product or service in endorsement. known for utilizing humor sense during stressful interactions with customers. Savvy with modern technologies. REFERENCES

Available upon request