Customer Service and Office Assistant Microsoft Office

REGGIELIE B. CUA

**** ******** ******, ********, ******** R2X 0W8

Mobile No: 204- 558-1571 Email:******@*****.***

Accomplished, achievement-driven and results-oriented with 6+ years of customer service, data entry and administrative experience, Auditing Skills, and more than 2 years in manufacturing industry interested to obtain a position in your company to apply my education, qualifications, and working experience.

Graduate with a Bachelor’s Degree in Electronics and Communications Engineering

Problem Solver in Action Silver Winner 2016 - created and implemented a new “process tool” for business continuity and cost saving project for the company.

Awarded twice as an Associate of the Quarter in 2016 for having one of the highest performance appraisal’s rating.

Headed the Employee Engagement and Standard On-Boarding Team Initiatives.

Good Knowledge in Microsoft Office

Creative and resourceful

Reliable, hardworking, keen to details and willing to take stress.

Excellent skills in communication and collaboration 1. EMERSON ELECTRIC ASIA LTD, Manila, Philippines April 2010 – January 2017 Manufacturing Analyst/ Data Administrator

Responsible for creating/updating routers for new product assemblies and parts making sure that the final costs for production are set and all drawing specifications are correct and ready for first production use.

Enter cost data into the system and make sure that the routers have the correct pricing. HIGHLIGHTS OF QUALIFICATIONS

WORK HISTORY

Senior Field Service Coordinator and Technical Support Administrator

Manages the scheduling of Field Service Engineers and prioritizing of their service to meet deadlines.

Communicates job activities with external customers, groups of managers, including Financial Services and other team members to ensure that everyone stays informed of the job progress.

The Senior Specialist researches on and responds to customer inquiries and resolves problems and refers stakeholders to responsible parties.

Performs due diligence on customer inquiries through oral and written communication.

Enter and Invoice service orders within the specified time frame using Oracle and JD Edwards System.

Generates and creates reports and presentations on financials and performance using Microsoft Office.

2. Global Marketing Group Pte. Ltd. (Bank of China) Feb 2009 – March 2010 Senior Customer Service/Sales Officer

The Senior Customer Service connects with customers over the phone or sales interview and create positive customer experiences regarding with banking products. 3. NIDEC Subic Philippines Corporation May 2006 – October 2008 Engineer II, Training Qualification, ISO Documentation Engineer and Auditor, Process Control and Improvement Engineer

Responsible in planning and submit final activity plan summary on a monthly basis.

Administers in training and qualifying the operators in the production line.

Conduct an internal audit on the process, machine and documents used in the production based from the ISO standard.

Design, test, troubleshoot, and oversee implementation of new processes.

Create and implement new strategies to improve process efficiency, as well as supporting start- up activities.

SAINT LOUIS UNIVERSITY, Baguio City, Philippines – Bachelor of Science in Electronics and Communications Engineering. (October 2005)

EDUCATION

CHARACTER REFERENCES – AVAILABLE UPON REQUEST

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