Manager Customer Service
Resume:
JORDON CISSNA
Harrisville, Utah 84414
Cell: 801-***-**** *****************@*******.***
OBJECTIVE
A career opportunity where I can utilize my education and experience to add value and provide a significant contribution to the organization using my analytical and problem solving skills.
EDUCATION
Weber State University – Ogden, Utah AACSB Accredited
Master of Business Administration – December 2019 (Expected)
Emphasis: Information Systems and Technologies
Earned 100% of college expenses
Weber State University – Ogden, Utah AACSB Accredited
Bachelor of Arts Degree – December 2015
Major: Business Administration: Emphasis in Finance GPA: 3.48
Minor: Spanish
Earned 100% of college expenses
RELATED COURSEWORK
Personal Finance, Financial Management, Investments, Financial Institutions, Capital Budgeting, Financial Problems - Corporate Finance, Financial Problems - Investments, Finance Internship, Operations & Supply Chain Management, Strategic Management, Business Ethics, Legal Environment of Business, Marketing, Global Economics.
WORK EXPERIENCE
BAE Systems – Hill AFB, Utah 12/2016 - Present
Financial Analyst
Provide guidance to the Program Manager, Subcontractors, Teammates and functional groups regarding requirements for the proposal cost volume.
Plan and conduct proposal kick-off meetings as requested by the Program Manager.
Research past similar projects or estimates for comparative analysis.
Assist in the analysis of the solicitation to determine scope and requirements.
Assist in preparing cost summaries and narrative analysis or explanation of estimated costs and other supporting exhibits.
Analyze and summarize financial data for inclusion in contract reviews, forecasts, and variance explanations.
Records, analyzes, and reports on data related to financial transactions to ensure current, accurate and complete financial information
Systems Implementers – Hill AFB, Utah 7/2016 – 12/2016
Planner/Configurations Manager
Process and update current Electronic Work Control Documents (EWCD’s) to an electronic format for all Air Force weapon systems
Maintain and troubleshoot process and operations
Oversee the routing data through Impresa and MRO software
Assist and verify document accuracy for planning
Your Employment Solutions – Ogden, Utah 10/2012 - 7/2016
Account Manager/Recruiter/Safety Coordinator
Recruited and interviewed potential candidates for current open roles with our clients
Contacted and landed two of the top five accounts for the company with sales over $7 million in three years
Collaborate with client upper-management in scheduling changes, new hire training, safety, quality, etc.
Managed and oversaw 100+ employees at any given time
Provided recruitment counsel and guidance to hiring managers with employment data
Built and maintained strong customer service relationships
Tracked performance financials for the top five clients
Completed a four-month internship in the finance department from May 15’-August 15’
Assisted in developmental recruitment strategies
Promoted to Branch Manager
Identified and carried out strategic growth strategies
Managed the recruitment process and life-cycle, including initial assessment and offers
Harmony Concepts – Ogden, Utah 4/2010– 10/2012
Shipping and Receiving Clerk
Involved in the quality and care of incoming and outgoing products in shelving and inspecting product
Verified and kept record on incoming/outgoing shipments
Affixed shipping labels
SKILLS
Working knowledge of Microsoft Word, Excel (pivot tables), PowerPoint
Bi-lingual Spanish
Knowledge of commonly used budgetary methods, practices, procedures
Successful business networking partner
Skill in gathering, assembling, and analyzing source of factual information
Ability to analyze and evaluate program effectiveness problems, trends, and significant program accomplishments
Demonstrated excellent time management and organizational skills by working while completing degree
Excellent verbal communication and interpersonal skills
COMMUNITY INVOLVEMENT
Spent two years of voluntary service in Peru, 2008-2010. Taught new and unique information to local residents. Gained a deep appreciation for people of different cultures and ethnicities
Participate and manage baseball operations for the Wasatch Front Baseball League, 5th season.
Active with Boy Scouts of America; earned Eagle Award in 2005
Provide interpretation services at the Weber State Dental Clinic
REFERENCES: Available upon request
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