Peter Schaffer

** **** **., ******** ******* L*Z 2E7

Phone 289-***-****

cell 289-***-****

acy8hb@r.postjobfree.com

Education: Ryerson University Toronto, Ontario - Business Computer Systems

-also completed one year of electrical engineering at Ryerson

Professional experience:

Ontario Ministry of Government Services

Data Centre Lead

Coordinate data centre operations, equipment/software installation, power/network/environmental services, security and patching.

Operating systems from Windows 95/98, NT, Win2K, XP Pro, Vista, NT Server, Win2K server, Win2003 Enterprise server, Win2008 Server, IBM AIX in SAN environment

Working knowledge of Novel Directory Services, Corel Suite, Groupwise, Arcserve

Hardware such as IBM, Dell, HP servers and associated peripherals, desktop and laptop computers (networked).

Wide and Local area network design and implementation as well as troubleshooting network problems

File and print team lead for Land and Resources Cluster- managed the support of a network of 150 file and print servers throughout 4 ministries.

Communications equipment such as routers, switches, firewalls (Cisco and Sonicwall) as well as wireless networking. Sound knowledge of Lan/Wan protocols, as well as DNS, DHCP, VPN.

Project management (MS Project)

Network Monitoring tools such as SolarWinds and Ethereal

Software deployment using HP Radia, Patchlink, MS SMS to a network of 350 servers and over 8000 client workstations.

Experience with Active Directory, MS Exchange/Outlook, MS Office Suite, imaging tools such as Drive Image and Ghost, Symantec BackupExec, NetBackup, McAfee Enterprise virus protection

Excellent interpersonal and negotiation skills.

Service Desk Technician

Trouble shoot tickets posted on centralized Help Desk system involving IT problems clients are having whether local or remote

Service/repair hardware problems experienced by clients and role out new workstations

Address performance issues and isolate whether they are hardware or software related and offer solutions to development staff

Explain to the client in everyday terms what the problem is and what is being done about it

Offer training/demonstrations to clients in the use of software

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