Customer Service Manager
Resume:
Jeminesse J. Williams
**************@*****.***
Summary
Dynamic self-starter and versatile professional with solid analytical skills, an immense knowledge of computers, and a dedication to results. Excellent soft skills, critical thinking, organizational skills, and a passion for helping others. Experience
The Stadium Tavern
Indianapolis, IN 46225
Bar Manager
August 2014- Present
Managed and supervised a staff of 10-20 employees during special events, special promotions, and game days. Built and inspired teamwork through positive feedback and incentive programs. Worked independently as a producer with personal sales increasing by 400% over a six month time period. Provided outstanding customer service while maintaining a positive work atmosphere. Updated and created social media to promote sales. Met with vendors to source new products, determine new items and inventory needs. Promoted from bartender to manager.
The Sawmill Saloon
Indianapolis, IN 46201
Bartender
June 2012- August 2014
Acted as manager when owner was not present. Supervised staff of 5-10 employees. Interacted with customers by providing customer service while assisting with food and beverage selections. Assessed customer needs and preferences and made recommendations. Handled cash registers, close out processes, and various secretarial duties as assigned. Potbelly Sandwich Shop
Indianapolis, IN 46204
Sales Associate/Shift lead
December 2012-June 2014
Worked closely with other sales associates and managers to ensure guest received the perfect sandwich. Had to enforce and follow strict guidelines and procedures to maintain a safe working environment. Promoted to Shift Lead 5 weeks after initial hire. Handled paperwork, inventory, and handled money on a daily basis.
Whiskey Business Bar and Entertainment
Indianapolis, IN 46218
Bartender
April 2009-December 2012
Work closely with other employees and management to provide guests with the ultimate dining experience. Provided tableside customer service while assisting guests with menu selections. St. Vincent Health Network
Indianapolis, IN 46260
Diet Office Representative
April 2007- December 2009
Responded to hospital patient calls while providing customer service in this mid-sized call center environment. Assisted with meal selections while strictly adhering to custom diet guidelines. Maintained a professional and helpful demeanor to ensure a pleasant hospital experience. Followed hospital protocol when delivering meals to customer rooms. Rock Bottom Brewery
Indianapolis, IN 46260
Corporate Staff Trainer
May 2005- March 2007
Trained all employees on policies, procedures, and products. Interviewed and made hiring recommendations. Supervised shift operations, completed opening and closing procedures, and communicated employee issues to the management team. Ensured high standards of customer satisfaction and profitability by promptly and professionally handling guest requests. Promoted to staff trainer after 6 weeks of initial hire.
Sacha Cosmetics
Indianapolis, IN 46260
Store Manager
November 2002- May 2005
Provided leadership to 15-25 employees through training and supervision. Sold cosmetics by conducting makeovers and assisting customers in the selection of cosmetics and accessories. Monitored store activities to ensure minimal loss prevention. Responsible for opening and closing of the store, calculating payroll and handling administrative duties as needed. Supported selling efforts through good housekeeping, including dusting, stock work and keeping an organized counter area. Initially hire as a sales associate. Skills
• Familiar with various POS systems and/or software/hardware
• Microsoft Office (Excel, PowerPoint & Word)
• Studio 3D MAX, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat. Adobe Dreamweaver, Adobe Flash, Adobe InDesign, Adobe Shockwave Education
Med Tech College- Indianapolis, IN
2009-2012
Medical Assisting Major -GPA 3.8
International Academy of Merchandising and Design -Chicago, IL 1999-2002
Computer Animation Major -GPA 3.52
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