Customer Service Manager

Joseph Buonincontri

** ******** *** *******, ** *6483 917-***-**** *******@******.***

MANAGEMENT PROFESSIONAL

Committed and well organized Management Professional with proven ability and a varied skill set that includes working with internal customers and external vendors. Solid experience in customer service with a focus on client satisfaction. Excellent multi-tasking, prioritizing, accounting, and communication skills. Resourceful, trustworthy, self-starter, with a positive attitude, willing to assume responsibility. AREAS OF EXPERTISE

§ Program Management

§ Accounts Receivable

§ Sales Tax Reports

§ Negotiating Skills

§ QuickBooks

§ New York Notary Public

§ Online Marketing

§ Customer Billing

§ Reporting Skills

§ Multi-Tasking

§ Payroll

§ 10 hour OSHA Safety Card

§ Budgeting & Timelines

§ Cost Control/Profit Margins

§ Communication Skills

§ Leadership/Team Building

§ Networking

§ Method CRM

PROFESSIONAL EXPERIENCE

ROCKIES PLUMBING, Yonkers, NY 2001 - present

Assistant Office Manager

§ Trained and Managed office organization handling 1 million a year

§ Communication liaison for the organization

§ HR

RICHARD WEHNER ELECTRICAL CONTRACTING, Yonkers, NY 2003 - present General / Finance Manager

§ Trained and Managed office organization of six workers

§ Responsible for all reconciliation between the bank, customer and business

§ Managed tracking for large scale projects 2.5 million a year

§ HR

§ Responsible for Accounts Payable / Receivable, Customer Invoicing, and Payroll

§ Sourcing material

Charitable Work

Knights of Columbus Aura Council #53, Seymour, CT 2013 – present Financial Secretary

• Process and collect members dues

• Responsible for data management keep contact information up to date

• Expense reports to accountant

• Track members rank

EDUCATION & LICENSURES

Associates of Science, Computer Information Systems, Westchester Community College, Valhalla, NY Master Certificate, PC Service and Support, Skidmore College, White Plains, NY Master Certificate, PC and Network Design, Skidmore College, White Plains, NY

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