Customer Service Management

Susan S. Miller

*** *. *** ****** • Tallahassee, Florida 32303

**********************@*****.*** Cellular Phone: (850) 322–7717

Home Phone: (850) 656–7960

PROFESSIONAL SUMMARY

Versatile professional with multiple years of Administrative, Accounting, and Human Resources experience. Excellent interpersonal, communications, and computer skills. Motivated self starter who can work independently or in a team environment and is effective in front line, mid-management and administrative support positions

KEY SKILLS

Office Management, Administrative Support, Training and Supervision

Customer Service, Sales, Problem Solving, Multi-tasking, Facility Management, Meeting and Event Planning

Account Management, Bookkeeping (QuickBooks) preparing Payables, Receivables, Payroll, and Expense Reports.

Writing and Editing, Generation of Proposals, RFP’s and Presentations

Computer Skills in Word, Outlook, Excel, PowerPoint, Database Entry and Management, and various proprietary software

Work History

Macys, Inc. September 2014 – July 2016

Barnett Fronczak Barlowe Architects, LP April 2012 – October 2012 and 1980 – 1991

Allweather Insulation, Inc., 2007 – 2012

Tallahassee Automobile Museum 2003 – 2007

CARC – Advocates for Citizens with Disabilities 2002 – 2003

Man-Trans, Inc., 2000 – 2002

WCTV, Inc. 1997 – 1999

Powertel PCS Wireless, Inc. 1996 – 1997

Education

Florida State University with honors, Delta Tau Kappa, Social Science Honorary

Lake City Community College

College with honors, Summa Cum Laude

Professional Development

Leadership Tallahassee, Class V

Numerous Computer Classes in Microsoft Office Suite of Programs

Professional References and Portfolio Provided Upon Request

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