Customer Service High School

JOEL PINEAU

** ******* ****** ** * Calgary, ABuT*H 0W8u785-***-**** *****.******@*****.***

SUMMARY

• Motivated team player and leader

• Exceptional interpersonal and communication skills

• Extraordinary problem solving skills acquired by officiating minor hockey

• Strong customer service skills developed through a customer service role at a golf course

• Proficient in Microsoft Word, Power Point

• Fluent in English and French

EDUCATION

Currently enrolled at Cloud County Community College, Concordia, Kansas

High School diploma at Western Canada High School, Calgary, AB. Graduation June 2015 with 30 extra credits.

Completed bilingual studies in English and French throughout education. Intermediate knowledge of written and spoken Spanish.

WORK EXPERIENCE

u Member services, Calgary Golf and Country Club, Calgary 2014-2016

Delivered exceptional customer service in a team based environment

Helped members with any issues and aided in overall efficiency

Developed exceptional communication skills, teamwork and problem solving skills

u Referee, Springbank Minor Hockey Association, Calgary 2010-2013

Officiated minor hockey games with other co-workers

Helped children enjoy hockey while ensuring the rules were enforced

Developed active listening skills as well as judgment and decision making abilities

Further developed communication and speaking skills COMMUNITY INVOLVEMENT

u Volunteer Tournament Host, Redhawks Invitational Basketball Tournament, Western Canada High School, Calgary, AB February 2015

u Volunteer at Oyen Seniors Lodge, Oyen, AB 2013-2014 Visited and assisted residents monthly.

u Volunteer canvasser for Food Bank Donations, Oyen, AB October 2014 u Volunteer for Badlands Baseball Car Wash Fundraiser, Oyen June 2014 u Volunteer for South Central High School Graduation, Oyen May 2014 uVolunteer Baseball Kidsʼ Camp Coach, Badlands Baseball April 2014 u Sports Med Athletic Student Trainer, Western Canada High School Cheerleading Team Fall 2012

ACHIEVEMENTS

u Selected Babe Ruth Calgary pitcher of the year and playoff MVP

2016

u First Aid Certificate

2014

u Selected to Badlands Baseball Academy, Oyen, AB 2013-2015 u Selected to Team Alberta, Provincial Team 2013

u Selected MVP twice-in Best of the West Tournament 2013 u Selected to Pro Baseball Force Baseball Academy 2012-2013 u Division 1 Pee Wee, Springbank Minor Hockey Association 2010 u Selected to Team Canada for Cal Ripken World Championship Little League Series, Aberdeen, Maryland 2010

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