Engineer Desktop Support

Hai Vu

**** ******* *****, *** ****, CA *****

Cell: 408-***-****

***@*****.***

Objective

To obtain IT Desktop and Technical Support position that will utilize my knowledge and skills.

Summary

Over ten years of experience in Desktop Support. Specialized in Windows XP, Windows 7, Windows 8 and Windows 10. Developed and implemented IT infrastructure utilizing Windows workstations, Mac Pro, Windows Servers, Cisco network devices, PIX Firewall, VPN. Good hands-on experience with Office Suites, Outlook, Citrix, Symantec Antivirus, VPN and Windows applications. Exceptional skills in system implementation and deployment, office automation and collaboration solutions, and develop high availability infrastructure.

Technical Skills

Hands-on experience in Windows 7, Window 8, Windows 10, IOS 10.x, Exchange, Outlook, Symantec, PC Anywhere, Windows Active Directory, SMS, Citrix and Office Suites.

Proficiency in TCP/IP, IPX, Cisco Catalyst, Cisco Routers, VLAN, Wireless, HTML, Sniffer Pro, and Veritas Backup Exec.

Microsoft Certified System Engineer (MCSE) and Certified Novell Engineer (CNE).

Professional Experience

New York Life Insurance, San Mateo, CA 2007 - Current

Field Technology Support Technician

Dedicated IT Tech of the Bay Area, provided technical supports for sale offices and detached agents. Remotely troubleshooting and solving computer issues. Daily primary tasks included hardware & software installation, network connectivity & configuration, upgrade software, email configuration and migration, virus and malware troubleshooting & preventions, setup and maintained network system for sale offices.

Alameda County Superior Courts, Oakland, CA 2003 - 2007

IT Operation Supervisor

Planned and deployed Windows workstations with pre-built images to users.

Supervised Desktop Support and Help Desk support services.

Coordinated Exchange migration utilizing high-available SAN system couple with Windows clustering technology.

Coordinated and supported VoIP project to replace the legacy analog telephone system.

Coordinated developed and deployed Citrix solutions.

Hai Vu Page 2

IBM International, San Ramon, CA 2002 - 2003

Desktop Support/System Admin

Installed and deployed Windows servers, workstations, laptops and point-of-sale devices of numerous projects at Bank of America, Applied Material, LAM Research, Washington Mutual Fund, LifeScan, Home Depot, the Gaps and Enterprise Car Rental.

Administered Windows servers, Exchange 2000, Print Server and Backup server at Alza and LifeScan.

Provided third- level support for desktop and network issues.

Education/Professional Development

B.A. in Business Administration

Microsoft Certified System Engineer – MCSE

Certified Novell Engineer – CNE

Dale Carnegie Leadership Training

UNIX System Administration – UC Santa Cruz Extension

VoIP System Administration - Inter-Tel Corp. Houston, TX

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