SHWETA DHAM

Email: acy8cz@r.postjobfree.com Mobile: +44-(0-771*******

PROFILE

Seasoned management consultant with excellent track record of delivering business change within global transformation programmes. With over 12 years of experience spanning project management and organisation change management within Financial Services, Telecom and Pharmaceuticals sectors, Shweta’s expertise includes Target Operating Model (TOM) design, organisation design, change strategy & planning, change enablement and business readiness on regulatory and business improvement / outsourcing initiatives. Shweta’s work is characterized by a high degree of initiative and self-direction. She combines a strong executive presence with excellent team leadership skills and a collaborative work ethic. EDUCATION

MBA, Full-Time, Cranfield School of Management, UK, Merit 2009-2010 o Specialisation - Managing Mergers & Acquisitions, Aligning IT to Business, Strategy, Implementing Change

B.E. University of Delhi, India, Electronics & Communication Engineering, First with Distinction 1997-2001

Certifications: APMP, PRINCE2, KPMG Lean Six Sigma Green Belt, Coaching from Cambridge University (In Progress) RELEVANT EXPERIENCE

Financial Conduct Authority (FCA) Business Change Manager Nov 2015 – Present

Leading the delivery of a one year change programme for UK Listing Authority division with Markets Oversight. The programme involves implementing target operating model affecting ~100 members of staff and establishing new ways of working internally and with c200 firms. I am responsible for defining the change strategy, stakeholder engagement, training and comms (internal and external firms).

Led change enablement for ~500 members of staff on Salesforce.com for Prudential case management. Included end to end change planning, stakeholder analysis and engagement, establishing change network, training, comms and business readiness for all impacted departments within the FCA.

Led end to end business change activities for implementing CRD IV (Capital Requirements Directive) within the FCA. Included stakeholder analysis, engagement plan, impact assessment, defining change strategy, training and comms approach, establishing change network, comms plan and delivery, defining and completing business readiness assessments, via a team of a change analyst and a trainer. The change affected c1000 firms externally.

Created guidance for managing business change on agile projects and programmes, across the organisation Infosys Lodestone Organisational Transformation Senior Consultant Jan 2015 - Oct 2015

Nationwide Building Society, TOM Lead on £200m information superhighway programme o Responsible for defining and establishing governance, organisation design encompassing business and IT partners for end state and interim transition states and capability delivery model to ensure adherence to BCBS2329 principles (Risk data aggregation and risk reporting).

GSK, TOM Lead on multi-million global digital transformation programme including 55 countries o Defined Target Operating Model for a shared service centre to support marketing platforms. This included end to end planning and leading workshops with senior stakeholders across US, Poland and UK to define vision and operations strategy, propose, review and drive consensus on To-Be business processes, organisation and readiness framework. o Led business enablement work-stream for web and email channels. Responsibilities included stakeholder engagement, conducting client workshops, readiness assessment, training needs analysis and communications for UK, Australia and US markets.

Vodafone Global Retail, Organisation Design Consultant for new business unit Completed organisation design for Terminals leadership team within Vodafone Global Retail using top-down approach. Responsibilities included facilitating leadership workshop to define programme vision, organisation structure, role descriptions, governance, stakeholder management approach, RACI and communication plan. Accenture Management Consultant Dec 2010 - Dec 2014

Telefonica, Transformation Manager for Contact centre separation programme Led transformation programme to carve out Tesco Mobile customer services from Telefonica care (Joint Venture). Responsibilities included engaging stakeholders from parent and partner organisations, managing a team of three BAs and architect, defining work-streams and end-to-end plan, change strategy and managing risks / issues on the programme

Vodafone Group, Business Change Lead, Global Sales Transformation enabled by Salesforce.com Led business change work-stream on a global sales transformation programme, to align 24 operating countries to one way of selling, lead to contract via Sales Cloud CRM (Salesforce.com) implementation. o Led a team of four analysts to conduct stakeholder analysis, impact assessments, business readiness, training needs analysis and devise appropriate transition plans for the programme o Managed complex stakeholders including Vodafone Global Head of SMEs and various country head of sales. o Drove workshops with senior stakeholders to review and validate To-Be sales processes including contract, lead / proposition management, partner on-boarding, partner profiling & partner performance management o Defined and delivered training and comms strategy to enable10,000 sales staff on global Salesforce instance in multiple phases

o Defined Target Operating Model & established the shared service centre for running global sales operations at Vodafone o Trained in Salesforce Admin and SaaS Methodology courses to deliver Salesforce projects using Accenture’s best practice framework

Vodafone UK, Business Change Manager, Wholesale Transformation (CRM, Billing Operations) Led Business Change team (5 consultants) within Wholesale group to manage transition of 11 Vodafone partners (MVNOs) following IT Infrastructure transformation (CRM & Billing systems) programme. o Led impact assessment and change strategy for a two year change programme encompassing 11 partners o Led creation of As-Is process repository for Vodafone Wholesale partners, gap analysis and transition plan to establish the target operating model.

o Responsible for programme reporting on various steering / governance boards and managing a complex set of stakeholders including Vodafone and Partners’ senior management teams to lead, manage and enable change. o Aligned people & processes via training needs analysis & business readiness workshops across 11 organisations.

Virgin Media, Outsourcing Consultant, Transformation Programme Responsible for planning phase of “Get Fit” programme, an integral part of Technology Transformation Programme aimed at analysis and prioritisation of change initiatives required to reduce cost to serve by ~30% over five years. o Secured leadership alignment on objectives of the programme. Engaged stakeholders to complete impact assessment. o Formulated Change strategy for outsourcing prioritised processes - retentions, order management and product catalogue management across multiple channels

o Drove workshops to capture As-Is business processes, highlight efficiency opportunities and define TOM

British Telecom (BT), Project Manager, Network Transformation Programme Worked as Complex Customer Project Manager on network transformation programme, encompassing migration of 192 Financial Services clients over 356 sites (Europe & US) to MPLS network, saving BT £88m p.a. o Engaged stakeholders to sell benefits of change for 15 Europe sites and 20 UK/I sites o Provided impact assessment, migration strategy and all communications for governance bodies and end clients Deutsche Bank Internal Consultant (Intern) Oct 2010 – Dec 2010

As a part of Global Business Services division in Investment and Corporate banking arm, reviewed end-to-end business processes and IT systems for Client On-boarding in Collateral Management and Valuations across New York, London and Singapore and recommended improvements using lean methodologies. The role encompassed process analysis, root cause analysis and facilitating workshops to define To-Be processes with regional heads of Collateral Management and Valuations.

ARM Ltd Management Consultant (MBA Project) Jul 2010 – Sep 2010

Performance management framework development: Worked with COO to analyse coverage and gaps in the current corporate KPIs in the backdrop of industry best practices. Aligned measures and reporting to strategic objectives and recommended a set of updated KPIs, using strategy map and Balanced Score Card, customised to suit ARM’s corporate culture. Also designed performance measurement system for IT procurement division using consulting methodologies. Anite Telecoms Ltd Project Manager / Senior Analyst 2005 – 2009

Led a team of seven engineers across India and UK using Global Delivery Model, to perform a feasibility study and implementation for AT&T network validation project. Activities included liaising with AT&T management to identify requirements, feasibility analysis, producing business and functional requirements for product development team. The project contributed £7m in revenues and a 30% top-line growth in platform sales in its first year.

Helped Anite save £250k p.a. by providing strategic guidance to senior management on outsourcing business processes. This involved assessment of existing operating model, vendor selection & proposing transition plan. Also included identifying and mitigating risks during the transition & monitoring post-implementation performance against service level agreements. Infosys Technologies (India) Software Engineer 2001 – 2004

Managed requirements analysis, design and implementation within several automotive projects for GM & Daimler Chrysler at CMM Level 5. The projects involved engaging with a variety of stakeholders to produce project deliverables throughout the software development cycle. The project received a customer satisfaction rating of 7/7 and helped secure repeat business worth US$500,000.

Other Information

Interests & Extra-curricular Activities: Event management; Career coaching and mentoring in the work place; Volunteering to impart ‘Skills to Succeed’ in business and interview training sessions across schools; support Recruitment activities

Scholarships: Recipient of Cranfield Fee-share Scholarship (2009) & Rotary Education Foundation Scholarship (1997-2001)

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