Customer Service Sales

Azadeh Zaresani ******.********@********.** 587-***-****

Highlights of Qualification

Dedicated professional graduate education in Economics specialized in accounting and customer service.

Well organized ability to coordinate tasks with strong consideration of details.

Experienced in providing excellent customer service and achieving the sales targets.

Advanced skills in using computer software such as, Stata, EViews, Macros, SAS and Excel.

Self-motivated, Fast learner and well-developed in written and verbal communication skills, Independent and effective team player with experiences in planning and coordinating activities to meet deadlines using analytical and problem solving techniques.

Service and Finance Experience

Sales and Service Advisor

On Time Service Corp- Hudson’s Bay –Calgary, 2016- 2017

Providing excellent customer service such as informing all the current benefits and deals associated with services while building strong relations to achieve the sales targets.

Ability to professionally handle customer enquires by phone or in person.

skilled in promoting HBC credit card applications and recording all credit and debit transactions. Proficiency in managing Inventories using Point of Sale and Back-Office systems. Accountant and Financial Analyst

Persian Yaghout Company – Tehran, 2014 - 2015

Financial Analysis, forecasting supply-demand requirements under various business conditions, collecting and analyzing financial data and reviewing the accounts, electronic payments.

Checking the accuracy of ordered and received items, checking the quantities, prices and terms for payments.

Calculating company’s annual revenues, expenses and profits.

Filing revenue and tax payments.

Education

University of Calgary, Economics, 2015-Present

Commercial Accounting Certificate, 2014

Business Marketing and Management Certificate, E-Learners, 2014 Teaching Experience

Teaching Assistant - University of Calgary, Canada, Fall 2015-Winter 2016

Tutor of 60-65 students on different levels to review and answer questions on course materials.

Hold weekly tutorial class to solve additional problems.

Graded assignments and midterm.

Software Skills

Office suite: Advanced command of Excel, Word, PowerPoint, Outlook, Sharepoint, Adobe Acrobat.

Statistical software: Extensive experience with EViews and Stata. Volunteering and personal Achievement

Won Economic society of Calgary graduate scholarship competition, 2015 Mentorship Program, University of Calgary, 2016-2017

Promoted my leadership skill by mentoring for undergrad students. Specially, international students to assist with their academic goals and transition to the university and city of Calgary. Congress Assistant at Congress of the Humanities and Social Sciences 2016, University of Calgary

Experienced effective team player and leadership with time management, administrated in a team to guide congress attendants about venues and congress services, aided with the logistics at the food service center. Volunteer at CIWA at Calgary, 2016- Present

Community Distribution, teaching assistant in computer courses including Word, Excel, Power Point and accounting classes.

Interpreters accompany agency clients who are uncomfortable with their level of English on appointments, at different times of the day at CIWA and around the city.

Cultural Broker at Ethno-Cultural Council of Calgary, 2016-Present

Trained to promote full civic participation of immigrants, refugees in Canadian society.

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