Customer Service Manager

JERRY SHERWOOD

***** ******** *****, *******, ** 77070 H: 832-***-**** C: 832-***-**** ******@*****.*** Versatile Instrumentation Technician and Maintenance Manager, offering 20+ years experience and significant expertise in the following areas: * Proven success with instrumentation and controls, including programmable logic controllers (PLCs) and sensors; install, maintain, calibrate, repair, overhaul and certify instrumentation; accurately update documentation; ensure compliance with precise tolerances * Extensive experience and training with electricity for residential, commercial and industrial applications; install and replace fixtures, heating coils / units, outlets and thermostats; design, build and install custom electrical systems * Strong knowledge of maintenance management within commercial and industrial facilities; handle individual work orders, and execute preventive maintenance plans; identify and order materials and supplies; cultivate relationships with vendors and service contractors

* Consistently focus on high level of customer service, both internal and external; effective with team leadership, coaching and ongoing support; strong planning and time management abilities * Excellent career safety record; utilize personal protective equipment (PPE); operate variety of test equipment, meters and calibration tools; read and interpret technical drawings, diagrams and schematics; solid basic computer skills with Word and Outlook * Significantly experienced with aerospace equipment such as DC power supplies, flight hardware and hardwired ground support equipment; background includes electronic devices, broadband / cable television, fire alarms and temperature control systems * Recognized for persistence in troubleshooting, diagnosis and problem-solving; prioritize and rapidly address issues to minimize downtime; characterized as precise and detailed; available for overtime hours and on-call duties

Owner/Manager, 06/2014 to Current

Aceswd Outdoor Lighting inc – Houston, TX

Outdoor kitchen design and wiring.

Installed electrical conduit and wiring for power, controls and lighting. Installed, repaired and tested electrical and electronic systems. Installed electrical and mechanical equipment in accordance with the National Electric Code. Measured and read DMM, meggers, micrometers and thickness gauges using electrical and mechanical testing instruments. Shipping Specialist, 10/2012 to 06/2013

Wyman Gordon – Cypress, TX

Implemented strategic shipping policies to achieve long and short-term sales targets. Created and submitted delivery and DOT logs.

Operated heavy material handing equipment such as fork trucks and cranes. INSTRUMENTATION TECHNICIAN, 01/2012 to 09/2012

Wyman Gordon – Cypress, TX

Maintain, test and repair complex instrumentation for 50 furnaces and 10 rotary furnaces with PLCs, for company that conditions steel used to manufacture airplane parts. Survey all furnaces quarterly, testing temperature controls and certifying operation. Actively monitor and repair thermal couplings on rotary furnaces, working quickly and accurately to minimize production downtime.

Calibrate PLCs quarterly, along with up to 60 oxygen sensors used in confined spaces. Repair instrumentation in overhead cranes, and maintain radios and video cameras. Work in team of three technicians per shift within 24-hour plant operations. POWER SUPPLY LEAD TECHNICIAN, 07/2003 to 04/2011

United Space Alliance – Cape Canaveral, FL

Provided maintenance and troubleshooting of DC power supplies for orbiter processing facilities, mobile launch platforms and launch pads, in support of NASA Space Shuttle.

Traveled to Edwards Air Force Base in California annually to calibrate mobile power supply units. Participated in managing flight hardware, primarily for Space Shuttle. Installed ordinance, specifically explosives, following on-the-job training. Activated flight batteries inside each solid rocket booster prior to launches. Also developed precise documentation of all flight ordinance hardware.

SERVICE ELECTRICIAN, 01/2002 to 07/2003

PROFESSIONAL SUMMARY

WORK HISTORY

Jam-Ma Wellington Inc – Waterbury, CT

Installed and serviced electrical, phone, cable, fire alarm and temperature systems within customer retail stores. Traveled in team of two across entire state.

Completed 8000 Hour Electrical Apprenticeship.

ASSISTANT BUILDING MAINTENANCE MANAGER, 01/2001 to 01/2002 Todd Combustion Inc – Shelton, CT

Performed mechanical maintenance and repairs throughout company manufacturing and office facilities. Ordered materials and supplies, and interacted with vendors and service contractors. Also designed, built and installed custom electrical systems for industrial steam burners. PLC Technician : Current

George Brown University -

Electrical: Electrical,

IMTI - Waterbury, CT

Electrical Apprentice: Electrical,

Kaynor Tech - Waterbury, CT

Allen Bradley

PLC Beginner Programming Certificate 2009

Forklift Certified

February 2017-February 2020

Military Service

United States ArmyE-4 April, 1990

EDUCATION

CERTIFICATIONS

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