Customer Service Administrative Assistant

***************@*****.***

Tanisha Buford

Objective

To obtain a challenging position that will allow me to exemplify my strong organizational, managerial and outstanding customer service skills.

Experience

2010-2015

Verizon Wireless

Irving, TX

Executive Administrative Coordinator

Assistant to the Director of CTX Indirect Sales

Expense reports, Travel, Calendar, Meetings (internal & external)

Organized and lead all office events

Involved in HR functions including hiring, training, scheduling, and evaluating employees

Prepare and present PowerPoint presentations

Purchase office supplies

Maintained and purchased office equipment as needed

2006-2010

Verizon Wireless

Elgin, IL – Mesquite, TX

CS in Call Center / Coordinator Tech Support I & II / Operations Manager

Assists customers with finding resolutions to problems with advanced data services

Efficient in customer service – activations, billing, promotions. Tech. support

Provided exceptional customer service support to customers

Performed and enforced the rule and guidelines of the company within the store.

2004-2006

First NLC Financial Services, LLC.

Itasca, IL

Administrative Assistant

Maintained office equipment and supplies

Scheduled receptionist fill-ins and replacements

Organized and lead all office events

Prepared materials and delivered information (New Hire Orientation)

2000-2001

Computer Associates

Lisle, IL

North American Remote Administrative Coordinator

Maintained reports for Administrative Assistants nationwide

Developed administrative newsletters and maintained part of the company’s website

Coordinated all training classes and seminars for administrative assistants Nationwide

Maintained and updated a Nationwide Administrative Assistant manual

Professional Summary

1990-1994

APEX Automotive

Northlake, IL

Order Taker / Supervisor

Supervised and motivated 15 to 20 employees to attain set goals

Managed daily activities within the order department, switchboards, and customer service department

A motivated professional with experience in customer service also a self-starter able to provide efficient leadership, analytical, and organizational skills. Knowledgeable to communicate effectively with associates and clients and accept and complete challenging assignments on time with an accuracy and quality as a priority. A team player who encourages and inspires others to excel, with a strong commitment to learning new business techniques and growing professionally in the participation of the success of a company.

References are available upon request.

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