Administrative Assistant

Debra Lewis

**** ****** **. *** *** Lincoln, NE. 68521 402-***-**** *************@*****.***

Education

ASSOCIATES OF APPLIED SCIENCE 05/15 CCC, GRAND ISLAND, NE

Major: Business Technology

Related coursework: Included Post advance Microsoft Office Integration, Small Business Accounting, Business Leadership & Ethics and Administrative Professional Technology & Procedures.

Skills & Abilities

Knowledge of and experience with office procedures

Experience in handling confidential paperwork

Ability to take accurate messages and deliver promptly

Excellent customer-relations background and organizational skills

Proficient in Microsoft Word, Excel, Access, Outlook, and PowerPoint

Experience

CHILD CARE PROVIDER SELF-EMPLOYED 08/15-PRESENT

Use Microsoft Access and Excel to maintain records, logs, and accounting receipts. Plan and prepare meals. Respond promptly to parental questions.

NIGHT AUDITOR FAIRFIELD INN & SUITES 10/12-03/13

Greeted and assisted clients. Handled direct and phone reservations. Accomplished cash/credit card transactions. Compiled night audit. Printed reports and e-mailed to corporate office. Operated various office equipment.

RECEPTIONIST HASTINGS WORKFORCE DEVELOPMENT 03/08 - 08/08

Answered multi-line telephone, filing, faxing, mailing and copying. Assisted clients with job search. Taught Internet navigation, resume' building and interview techniques.

SWITCHBOARD OPERATOR HASTINGS UTILITIES 10/07 - 12/07

Answered multi-line telephone. Directed in-house calls to correct department. Acted on in-coming consumers calls about outages. Matched, filed, and faxed work orders.

CUSTOMER SERVICE REPRESENTATIVE PRINCIPAL FINANCIAL 03/06 - 08/06

Responded to in-coming calls regarding insurance questions about claims. Researched billing statements for customers.

CUSTOMER SERVICE REPRESENTATIVE FIRST NAT’L BANK OF OMAHA 02/99 - 07/03

Answered incoming customer inquiries about credit card bill, new products and history of the company. Copied and faxed bills to customers if requested. Participated in workshops to build customer service skills.

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