Customer Service Representative
Resume:
Tania Ysais
Uxbridge, MA *****
************************@*****.***
Summary
Dedicated Customer Service Representative motivated to maintaining customer satisfaction and contributing to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Education
University of Santa Cruz, California
BFA Graphic Design
Santa Cruz, California
Graduated June 2007
Also double-majored in Computer Science, completed both degrees Summa Cum Laude.
Employment History
Best Buy
Geek Squad Double Agent
Oxnard, California
June 2004 – July 2007
Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, fax, and in-person.
Resolved service issues and shared benefits of additional services. Maintained up-to-date knowledge of current technology.
Excelled in exceeding daily GSM/ACH goals.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Cross-trained and provided back-up for other customer service representatives when needed.
Blizzard Entertainment
Customer Service Representative/Account Management
Irvine, California
July 2007 – May 2013
Answer customer telephone calls regarding existing accounts.
Make requested policy and account changes.
Respond to questions and concerns about service, and escalate calls appropriately.
Consult with customers to evaluate needs and determine best options.
Counsel customers on options for service and coverage. Upgrade service and offer additional service packages or options.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Hobbies & Interests
Volunteering, Cooking, Study Groups, Playing the French horn, Exciting excursions with my children, Gaming, Web development, Reading, Photography
Professional Skills
Powerpoint: Expert
Excel: Expert
Adobe Photoshop: Expert
Microsoft Office: Expert
Languages
Hebrew: Conversational
English: Native
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