Customer Service Human Resource

Jaclyne Roe

McDonough, GA

Phone: 404-***-**** E-Mail: ****.******@*****.*** JR

Objective

To obtain a full time career with a reputable company that encourages employee growth. The next step in my career built with hard work, devotion to learning and passion for customer satisfaction. Experience

Scarlett’s Retreat Day Spa & Boutique 2003-2007, 2009-2011, Oct 2015-current

• Consistent growth of 30% from 2015 to 2016

• Responsible for all aspects of daily operations

• Human Resource Management; hiring, training, scheduling, coaching, disciplinary action, evaluations and team motivation

• Inventory Management; analyze inventory, develop purchasing strategy

• Control ongoing service and product margin analysis to ensure profitability

• Subject matter expert for procedures and transactions

• Ensure that client expectations are exceeded

• Implement ongoing skills training to ensure service standards are being upheld

• Practice excellent client service and ensure all staff members are doing the same

• Research and develop marketing strategies to build business and retain clients

• Develop and maintain company literature, documentation and process handling requirements Village Health Wellness Spa & Spa Waverly Feb 2011-Oct 2015

• Increased sales as much as 300% within 5 years (varied by location)

• Management of multi-location company, up to 50 employees

• Hiring, orienting, training, and evaluating employees

• Coach and mentor employees to create exceptional customer service

• Resolve any client or employee issues

• Anticipate, identify and ensure customer needs are being met in the best possible way

• Ordering professional and retail products

• Evaluating necessary stock levels and ensuring orders are timely and cost effective

• Reception duties such as POS and booking appointments

• Administer staff and client scheduling for maximum revenue generation and profitability

• Create, update, and implement new protocols and procedures

• Improve company processes and procedures

• Create marketing and promotion plans

• Maintain overall ambiance of the locations including organization, décor, dress code and merchandising of products

Jaclyne Roe

McDonough, GA

Phone: 404-***-**** E-Mail: ****.******@*****.*** JR Beauty Spot Inc, Spa & Boutique Nov 2007-Aug 2008

• Sales increased 23% within 90 days

• Management of multiple locations

• Routinely reviewed and analyzed business performance to create plan of action

• Create, organize, and execute charity and networking events

• Developed company procedures and processes

• Responsible for inventory and purchasing

• Human Resource functions including hiring, training and coaching

• Reception duties

• Ensured highest level of customer service

• Maintain facility and ensure sanitation regulations met Education

Bachelor’s Degree in Business Administration

Concentration in Marketing. Courses completed in management, human resources, project management, risk management, advertising, and public relations.

Skills

• Plan of Action Development and Execution

• Facilitate Teamwork for Optimal Performance

• Strong Sales Capability

• Maintain Highest Quality Client Experience

• Human Resource Management

• Training and Development of Staff

• Inventory Maintenance, Purchasing and Merchandising

• Efficient Expense Management

• Effective Conflict Resolution

• Exemplary Customer Service

• Innovative Marketing Strategy

• Strong Computer Skills (Mac, Microsoft, Adobe Illustrator Beginner)

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