Customer Service High School

Turrell Jones

*** **** ******* ****** ************, PA 19132

215-***-**** ****************@*****.***

Profile

Self-motivated, detail oriented clerical professional with over four years’ experience in completing clerical and administrative responsibilities. History of demonstrating initiative, a sound work ethic, leadership attributes and ability to motivate. Reliable, willing to learn and eager to express leadership capabilities in the process of supporting his peers and company objectives. Accomplished at demonstrating technical literacy and critical thinking capabilities to create meaningful connections with customers, clients and peers. Adept at exhibiting learning agility and a positive disposition in the process of bringing success to any professional environment.

Summary of Qualifications

Experienced in clerical responsibilities including; filing, inter-office communications and records keeping

Ability to assess organizational needs and implement administrative procedures as necessitated

Strong interpersonal and communication skills, with the ability to interact with diverse populations

Successful experience providing exceptional customer service with ability to handle special requests, and ensure client satisfaction

Strongly committed to successful team-building, staff development and organizational success

Sound knowledge and experience in Microsoft Suite Operating Systems

Knowledgeable in basic accounting skills and principals

Exceptional administrative support abilities and clerical acumen

Skills and Experience

Clerical and Administrative Support

Documentation, organization and filing of establishment financial records and client contact information

Answered calls, accurately recorded messages and quickly redirected to appropriate office

Completing specified administrative requirements including; filing, faxing, and copying important documents as necessitated

Maintained a clean and safe environment for clients adherent to organizational protocol

Utilized organizational database to organize, maintain and update records

Greeted clients, scheduled appointments; and answered client inquiries in person and over the phone

Assisted in the planning and preparation of meetings, conferences and conference telephone

Supported students in the process of filing for financial aid to attend college and post-secondary educational programs

Work History

DeVal Staffing Philadelphia, PA

Veterans Affairs Medical Center Wilkes Barre, PA

Largo High School (Financial Aid Center) Largo, MD

Education

Keystone Job Corps Center Drums, PA

Business and Clerical Program

Certification of completion (Accounting)

Largo Senior High School Largo, MD

High School Diploma Obtained 1999

Volunteer Experience

Largo High School (Financial Literacy Program) Largo, MD

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