Service Manager

PROFESSIONAL SUMMARY

WORK HISTORY

KIMBERLY

BAKER

Aurora Co. 80010 (C) 720-***-**** ****************@*****.*** Excellent leadership skills, patience when teaching, ability to learn and the drive to produce and thrive not only in the company but for the company. SEPTEMBER 2003-FEBRUARY 2007

Team Leader / Server Trainer Applebees Aurora, Colorado Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly.

Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive working relationships with others to reach business goals.

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Provided friendly and attentive service.

Inventoried and restocked items throughout day.

Precisely described menu items and special offerings and appropriately identified wine pairings.

Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

EDUCATION

SKILLS

Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Resolved guest complaints quickly and efficiently. Received frequent customer compliments for going above and beyond normal duties. Assertively upsold alcoholic beverages, appetizers and desserts. Delivered quality service by providing a warm and welcoming environment. Assisted co-workers whenever possible.

Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests.

Effectively listened to, understood and clarified guest concerns and issues. Monitored guest for intoxication and immediately reported concerns to management. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Upheld highest standard for cleanliness of glass and silverware. Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.

Bussed and reset tables and kept dining room and work areas clean. Stocked and maintained cleanliness of stations.

Served beverages, breads and butter and replenished items as necessary. Folded napkins throughout the day to maintain an adequate supply. Maintained clean dining room, lobby and service areas at all times. Maintained high standards of cleanliness and sanitation. 1995

GED:

Ryder High School, Wichita Falls, Texas

Sometimes guests can be like children, I

learned to have more patience with adults

than I ever thought I would. I learned

humility, how to humble myself and be

accommodating to their needs. The guest is

always right.

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