Technical Support Microsoft Office

Juan Antelo acy7uu@r.postjobfree.com

IT Specialist 631-***-****

Solutions-Oriented professional which provided remote support for a broad range of Paging Carrier companies across USA, Canada, Central and South America.

I am currently looking for a long-term Technical Support, Software Support or Network Administration position where I can contribute with my expertise, expand my knowledge and fulfill my personal dreams.

Experience

Method Link, LLC, Huntington, NY

Technical Support Specialist, 08/04/1997 – 10/31/2015

Provided effective and consistent technical support to customer inquiries received via telephone or email.

Supported Spanish and Portuguese native language customers.

Performed system upgrades with new features and/or enhancements.

Developed scripts to generate reports based on customer requests and/or specifications.

Maintained Helpdesk tracking system of all activities related to customer issues.

Escalated issues to the Development department based on complexity of the problem.

Hands-On server configuration, software compilation, installation and testing of new environment.

Maintained daily backups of current system and restored files when requested.

Setup printers and other PC accessories.

Troubleshot network connectivity issues, including routers and hubs.

Manage Latin America clients and assign priorities to other technical support representatives.

Prepare business analysis request from clients for enhancements to existing software.

L.I. Server Solutions, Inc, Northport, NY

Helpdesk Specialist, 11/15/15 – Present

Manage user requests in active directory and/or Microsoft exchange to create users, reset passwords and/or reset email passwords.

Manage Sonic wall VPN settings for user access to internal networks.

Help customers setup email on electronic devices like iphone, ipad, androids and blackberry phones.

Manage customers using the AppRiver manage application to provide hosted email, spam, virus protection and email encryption.

Setup workstations to work on network environment.

Setup local and/or network printers.

Restore data from datto vault appliances as requested.

Assist clients using the continuum IT management platform.

Manage barracuda web filter device to provide optimum security and preventing malware intrusion into the network.

Technical Skills

Platforms: Unix, Linux (Debian, Ubuntu) Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, AD, Microsoft Exchange Server.

Networking: TCP/IP, VPN, SSH, FTP.

Languages: UNIX, Shell Scripting, Awk, Sed, C, C++, HTML, Java, MySQL, Visual Basic.

Tools: Microsoft Office Suite (Word, Excel. PowerPoint, Access, Project, Outlook).

Anti Virus Protection Utilities, virus removal.

Education

Dowling College

Oakdale, New York, 1997

Bachelor of Science in Computer Science

Continuum University

January, 2017

Continuum Certified IT Expert.

References Available upon request

Contact this candidate