Management

Michael Torres

Woodbridge, NJ *****

908-***-****

************@*******.***

PROFESSIONAL PROFILE

An accomplished and results-driven leader demonstrating substantial success in driving employee performance, satisfaction and the achievement of individual and team targets. Applies clear direction and sound commercial acumen in the implementation of best practices, team building activities and departmental improvement initiatives. Integrates exceptional leadership, strong organization, and the ability to develop partnerships and alliances with employees, clients, and senior management teams. Leverages innovative thinking in solving complex problems, creates collaborative working environments and is recognized for critical thinking and sound judgement. CORE COMPETENCIES

Human Resources

Scheduling

Department Management

Performance Improvement

Employee Development

Payroll

Employee Benefits

Full Cycle Recruitment

Interviewing

Customer Service

Team Building

Leadership & Training

PROFESSIONAL EXPERIENCE

Target Stores (2002 – Present)

Assistant Manager/ Guest Service Team Leader (2002 – Present)

• Held responsibility for the continued achievement of team targets, utilizing an in-depth knowledge of organizational objectives to drive success.

• Delivered employee training in the areas of customer service and credit solutions.

• Monitored overall performance, providing extensive feedback and offering individual coaching opportunities to each team member.

• Resolved escalated customer disputes, as well as offering advice surrounding inventories, pricing, and credit information.

• Foster an inclusive, diverse, safe and secure culture, create an environment of openness, trust and recognition, and reward great performance.

• Model and drive a sales and service culture to deliver an exceptional guest experience.

• Evaluate performance through metrics and financials, identify the root causes of problems and develop and implement action plans to achieve performance goals, hold team members accountable to doing the same. EDUCATION & CREDENTIALS

Bachelors of Arts- Business Management & Accounting (2006) New Jersey City University, Jersey City, New Jersey High School Diploma (2001)

Arts High School, Newark, New Jersey

Professional Training

Leadership and Team Building, Traveling to train other leaders, Attending training classes to better myself as a leader

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