Sales Customer Service
Resume:
Valerie Chin Calgary, AB T*A *J*
*******.****@****.**
Education
University of Calgary Degree Completed: Fall 2016
Calgary, Alberta, Canada
International Business
Bachelor of Commerce
WPICC Awarded November 2016
Wedding Planning Institute of Canada
(brief description)
University of Hong Kong (HKU) Exchange Fall 2015
Pok Fu Lam, Hong Kong
BBA(IBGM)
Relevant Courses
Project Management (senior level commerce option) Grade Received: A-
Work Experience
Third Channel, Calgary Brand Representative for Luxottica December 2016 – Present
Reporting to the Program Coordinator, I am the sole representative for Luxottica core in Calgary. I make my own schedule based on the required monthly visits I need to make to Holt Renfrew and Nordstrom.
check and record inventory levels
visually merchandise displays with Luxottica product
create training agendas to train and ensure that store employees are up-to-date with product knowledge
assist store associates with sales and customer service
Aritzia, Sales Associate July 2016 – November 2016
encourage top-tier customers to come in for personal shopping appointments
displayed initiative by staying up-to-date on product knowledge as there was no official/mandatory training
received positive feedback from multiple customers to my managers for providing personalized service beyond expectations
Key Successes:
-I had the highest information capture rate among the sales associates at ~75%
-held two personal shopping appointments, receiving strong positive feedback from the clients, and making the national list for top sales for the week
Axiom Foreign Exchange, Business Development Agent September 2014 – June 2015
Reporting to the Business Development Manager, I managed a file and called prospective clients to initiate possible relationships.
Called ~40 prospects each hour
Build rapport and tell prospects the services we offer
Pandora, Sales Associate February 2013 – April 2014
I kept up with and exceeded individual goals as well as general set goals.
Key Successes
-received 100% on a Secret Shopper assessment
Guess Accessories, Sales Associate March 2011 – December 2012
With the guidance of the store manager as well as the regional visual merchandiser, I gained experience and more responsibility with management of the store and visual merchandising. I was given a store key and was entrusted with doing cash counts, which were beyond the responsibilities of my position.
Key Successes
-top seller/performer consistently, maintaining and going above the $150 SPH requirement
Extra-Curricular/Volunteer Activity
VP Human Resources and Competition Design, Enactus Calgary May 2014-May 2015
EntrepreLearn, Director Operations, Enactus Calgary October 2013-April 2014
Team Alberta Solar Decathlon, Director Internal Communications April 2012-November 2012
Interests
Project management: I take on high-end event productions throughout the year. (corporate – social – personal)
Languages: I can speak Mandarin fluently, Cantonese conversationally, and am learning Russian at the intermediate level.
Contact this candidate