Information Technology Technician
Resume:
Charles E. Hofner III
Commack, NY 11725
*******.******@*****.***
Objective
To acquire an information technology position that will allow me to excel and which will allow for professional growth. Obtain professional certifications to advance in my field.
Education
Briarcliffe College, Bethpage, NY 05/2010 – 12/2011
Associate Degree in Computer science and Networking Technology
Skills
Hardware:
Received education and training in creating and splicing Ethernet cables
Ability to manage servers, routers, and multiple types of network configurations
Able to disassemble, reassemble and fully restore computers, servers, and laptops
Network copiers, printers, MFP, NAS devices, firewalls
Software:
Microsoft Windows XP, Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows Server 2003, 2008, 2012, Microsoft Office Suite, Apple OS, Citrix, VMWare,
Experience
Marcum Technology, Melville NY 03/2016 – 11/2016
NOC Engineer
Field calls and inquiries related to the technologies that are being employed, troubleshoot tickets and e-mails to provide help for external business partners, as well as internal staff
Review procedures users followed to determine if specified steps were taken
Dialogue with colleagues to research issues and find solutions
Maintain knowledge of current business and technology related developments in the marketplace
Assist as required in software development/hardware deployment, maintenance and best practices in utilization of systems
Document procedures and update documentation to record new equipment installed, new sites, changes to computer and server configurations
Review work orders or scope of work to move, change, install, repair and or remove data communications equipment
Provide end user orientation on hardware, software and network operations
Inform supervisor of activities and situations which will impact the achievement of corporate, and department goals and objectives
Collaborate with third party vendors to assist in issues regarding specific software or hardware
Search for equipment and/or accessories online and create quotes for purchasing
Assist all engineers in different stages of a project
Always maintain confidentiality of company-sensitive data
Maintain clear, concise and consistent logs of work performed
All County Business Solutions, Syosset NY 04/2014 – 01/2016
Network Technician
Responsible for inventory, technician’s lab, shipping & receiving of equipment
Maintenance of network infrastructure, printers, & computers
Networking of copiers and peripherals
Installation & troubleshooting of Cat-3, 5, 5e, 6, & 6e Ethernet cables
Assisting management in various projects throughout all phases
Assisting management in diagnosing and correcting issues
E-waste management
Diagnosing hardware failures and responding accordingly
Keeping an accurate log of work performed during the day
Data recovery and migration
Virus, malware, root kit, Trojan removal
Set up of new PC’s, MAC’s, Servers and tablets
Knowledge of telephone wiring
Knowledge of smart phones and tablets
Configuration of wireless AP’s, and zone directors
PC Richard & Son Corp., Farmingdale NY 12/2011 – 03/2014
Network Technician
Responsible for work vehicle, technician’s lab, shipping & receiving of equipment
Maintenance of POS terminals, network infrastructure, printers, & computers
Set up of new stores, tent sales, & bi-annual swap meet
Installation & troubleshooting of Cat-3, 5, 5e, 6, & 6e Ethernet cables
Assisting management in various projects throughout the company
Assisting management in diagnosing and correcting problems
Inventory of equipment, recycling of old equipment appropriately
Diagnosing hardware failures and responding accordingly
Keeping an accurate log of work performed during the day
Data recovery and migration
Set up of new PC’s
Knowledge of telephone wiring
Knowledge of smart phones and tablets
Configuration of wireless AP’s and inventory scan guns
References are available upon request
Contact this candidate