Customer Service Representative
Resume:
BREANNA C. TALIAFERRO
*.************@*****.***
Summary
DEDICATED TO SUCCEED, motivated to maintain CUSTOMER SATISFACTION contribute to company success. Detail-oriented professional with strong technical skills and the ability to LEARN CONCEPTS QUICKLY. Qualified Customer Service Representative with experience in fast-paced customer service and call center environments. Personable and professional under pressure.
EDUCATION
JOHN TYLER COMMUNITY COLLEGE
June 2018 A.A.S Business Administration
Varina High School
June 2013 High School Diploma
EXPERIENCE
UPS Freight . customer service representative. Oct 2016- December 2016 Effectively managed a high-volume of inbound and outbound customer calls .Answered a constant flow of customer calls.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.Gathered and verified all required customer information.
Conquest Communications Group outbound surveyor july 2016- present Call Center Representative July 2016- Present Effectively managed a high-volume of outbound customer calls .Working with companies to understand consumers concerns .Gathered and verified all required customer demographic information.
Effex Staffing Warehouse Line Worker July 2015-November 2015 Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets.
HCR ManorCare Dietary Aide December 2014-May 2015- Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Reviewed records and assessed the nutritional condition of at-risk residents, including those with unplanned weight changes. Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices.
Colonial Downs Customer Service Representative April 2012 – December 2014
Assessed customer needs and responded to questions. Issued receipts for purchases and gifts. Provided professional and courteous service at all times. Worked with customer service to resolve issues.
SKILLS
Cooperative Team Member
Outstanding Interpersonal Skills
Computer Proficient
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