Customer Service Manager

JUAN CARLOS NARANJO

***** ******* **. # **, ****** Grove, CA 92840

C: 714-***-****

**************@*****.***

Education

High School Diploma: Architecture, Jun 2003

Central Technicon – Quito-Ecuador

High School Diploma : Electric Technician, Jun 2002

I T S C T – Quito-Ecuador

Skills

* Critical Thinking * Operation and Control

* Time Management * Management of Material Resources

* Complex Problem Solving * Equipment Maintenance

* Judgment and Decision Making * Installation

* Production and Processing * Coordination

* Instructing * Speaking

* Operating Monitoring * Personnel

* Quality Control Analysis * Active Learning

Experience

Qualification Specialist, 05/2015 – 05/2016

Horizon Personnel Services – Orange, CA

Create, maintain, and give information database.

Set up and manage paper or electronic filing system, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other materials.

Operate office equipment, such as fax machines, copiers, or phones systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate person according with their needs.

Complete forms in accordance with the company procedures.

Maintain Scheduling and event calendars.

Schedule and confirm appointments for clients, costumer, or supervisors.

Make copies of correspondence or other printed material

Operate electronic mail system and coordinate the flow of information, internally or with other organizations.

Compose, type, and distribute meeting notes, routines correspondence, or report, such as presentations on expense statistical, or monthly reports.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Prepare occupational classification, jobs descriptions and salary scales.

Advise manager and employees on state federal employment regulations, collective agreements, benefit and compensation polices, personnel procedures and classification programs.

Prepare reports, such as organization and flow charts, and career path reports, to summarize job analysis and evaluation and compensation analysis information.

Research employee benefit and health and safety practices and recommend changes or modifications to existing polices.

Observe, Interview and survey employees and conduct focus group meetings to collect job, organizational and occupational information.

Assist in preparing and maintaining personnel record and handbooks.

Research job and worker requirements, structural and functional relationship among jobs and occupations trend.

Advise staff of individual’s qualifications.

Review occupational data on Alien Employment Certification Applications to determine the appropriate occupational tittle code, and provide local offices with information about immigration and occupations.

Drug test.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Production Manager, 03/2007 to 04/2015

Lab-Clean, Inc – Los Alamitos – CA

Review processing schedules or production orders to make decisions concerning inventory requirement, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.

Coordinate or recommend procedures for facility or equipment maintenance or modification, including the replacement of machines.

Direct and coordinate the activities of employees engaged in the production or processing of good, such as inspectors, machines setters, and fabricators.

Inspect material, products, or equipment to detect defects or malfunctions.

Conduct employees training in equipment operations or work and safety procedures, or assign employee training to experience worker.

Requisitions material, supplies, equipment parts, or repair services.

Recommend or execute personnel actions, such as hiring, evaluations, and promotions.

Operate forklifts, pallet jacks, power lifts, or front-end loaders o load bales, bundles or other heavy items onto truck for shipping.

Accomplishes staff result by coaching, counseling, and disciplining employees; planning, monitoring, and procedures.

Maintains safe and healthy work environment by stablishing and enforcing organization standards, adhering to legal regulations

Complete operations by developing schedules, assigning and monitoring work gathering resources, implementing productivity standards resolving operations problems, maintaining reference, manual, implementing new procedures.

Controls expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, implementing corrective actions.

Provides quality services by enforcing quality and customer service standards.

Contributes to team effort by accomplishing related results as needed.

Quality Control Inspector, 01/2006 to 02/2007

Vitatec – Tustin, CA

Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.

Interpret test results, compare them to established specifications and control limits, and make recommendations on appropriateness of data for release.

Perform visual inspections of finished products.

Complete documentation needed to support testing procedures including data capture forms, equipment logbooks, or inventory forms.

Customer Service, 04/2004 to 11/2005

Continental Money Exchange – Cerritos, CA

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Professional Summary

Dedicated Production Manager with many years of experience combining management and customer service in Sales Associate and call center. Looking for a position as Supervisor in a fast growth company.

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