Customer Service Sales
Resume:
Kirsten Stasko
Derby, CT *****
*******.******@*****.***
Objective:
Seeking a position where my strong customer service, math and computation skills can valued and have a positive and beneficial effect on the company
Skills:
Advanced skills in Word, Excel, PowerPoint
Advanced skills in E-mail and Internet
Extremely accurate keyboarding skills
Work Experience:
June 2011- Present – Prime Resources Corporation
Credit and Collections Specialist- Responding promptly to customer requests, monitoring and directing emails from the department email box to the proper representative, receiving and processing new customer account applications, receiving and processing payment authorizations and captures, reviewing credit references to determine credit limits for accounts, processing reference inquiries for customers, reviewing overseas orders for accuracy, sending out deposit requests for large overseas orders, reviewing and sending monthly statements, creating, reviewing and sending invoices and credit memos, contacting customers for collections, able to multi task to deliver effect results, maintaining favorable customer relations.
Custom Sourcing Specialist, Production specialist- Responding promptly to customer requests, effectively develop strategies that address specific clients needs or requests for creating new business, Respond promptly to customer needs and work closely with the customer to develop satisfactory solutions, prepare custom quotes providing accurate pricing information, Work closely with our partners/factories offshore regarding Pricing, production schedules, samples etc…, work with customers on custom renderings and presentations to help them obtain orders, working on special projects regarding new products and the annual catalog.
September 2007- June 2011 – The Hartford Insurance Company
Customer Service Representative- Answering phone calls and processing customer requests to change automobile and homeowners insurance policies, directing phone calls to the appropriate departments, maintaining, updating and correcting automobile and homeowners’ insurance policies, processing correspondence for changes on auto and homeowners’ policies, processing department of motor vehicle verification of insurance request.
September 2005- June 2007 – Raymour & Flanigan Furniture
Customer Service Coordinator, Representative/ Supervisor- Answering a multi-line telephone system, directing calls to the appropriate associates, taking messages for associates that are out of the office at the time, processing customer sales, maintaining a balanced cash drawer throughout the day while processing all cash, debit, check and credit card payments from customers, processing delivery and service requests for customers, processing customer exchanges and credits, managing a service technician’s schedule and daily routine, following up with service issues, processing parts orders for customers, and maintaining favorable customer relations.
October 2003- October 2005 - Sam’s Club
Cashier- Operation of cash register, sales, and balancing the register at the end of each business day, processing customer sales, receiving and processing all cash, debit, check and credit card payments from customers, processing returns and memberships, answering telephones.
March 2003- October 2003 - Stop & Shop
Deli Clerk- Preparing and packaging food products for customers, cleaning and restocking display cases, cleaning meat-slicing equipment, knowledge of food products.
July 2000- August 2002 - Anthem Blue Cross Blue Shield
Clerk- Filing, data entry, inter-office mail delivery, recording, sorting, and counting claims, and photocopying.
Education:
Naugatuck Valley Community College. Graduated May 2013 with an Associates’ degree in Science and a Certificate in Accounting.
Major: Accounting
Eastern Connecticut State University. Attended Fall 2002 Semester.
North Haven High School. Graduated June 2002.
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