David Carroll, Jr.
Englewood, FL 34224
***********@*****.***
Summary of Qualifications:
Over 24 years of operational experience in customer facing positions. Consistently maintained all required certifications and received corporate recognition for safety and policy compliance. Ability to perform effectively in critical situations and to maintain communication with all stakeholders while meeting corporate mission.
Demonstrated Strengths:
Departmental evaluation and redirection.
Implementing and managing programs and marketing strategies as presented by management to achieve maximum customer satisfaction.
Employee selection, training & development.
Interpersonal skills and communication.
Employment History:
General Dynamics/Electric Boat January 2014 to Present QP Painter
Skilled Painter experienced in surface preparation involving solvent washing, sanding and/or grit blasting.
Knowledgeable in painting with water based enamel and epoxy-polyamide coatings.
Experienced using brush, roller, airless spray and other specialized equipment.
Accurate with measurements and document paint thicknesses calculation.
Skilled with various shop equipment including table saws, drill presses, routers, sandblast equipment and air and electric hand held tools.
Required to work in environments including heights and confined spaces as well as the use of air fed respirators and the installation of molds.
QP Sound Dampener
Responsibilities include installing all types of sound dampening materials including but not limited to stud shooting, gluing and placing tiles, gluing anti-sweat and gluing hardboard. Safety Advocate for work crew of 20. Duties include: Completing five written safety audits per week on crew members. Two meeting requirements per month to go over strategies and concerns, etc. Submarine walk-throughs and random monitoring daily. National Grid May 2008 to Feb 2013
Meter Reader- Electric
Drive and operate Automated Meter Reading equipment and upload/download data.
Report unusual conditions and worked in all weather conditions.
Reset demand meters and install reset seals.
Install temporary meter seals.
Verify meter number and read.
Check multiplier and constant.
Guard downed wires during storms following initial identification. Meter Service Representative – Gas
All meter reading (Pedestrian, AMR, soft off & on)
Worked in all weather conditions.
Physical offs
ERT changes
Field collections
Wires down standby
Assist on two-person assignments as needed.
US Airways, Inc. December 1989 to August 2008
Fleet Service Agent
Performed all standard ramp functions which included the parking and positioning of aircraft at specific gates.
Manually de-iced aircrafts in inclement weather, loaded and unloaded customer baggage, cargo and hazardous material aboard company aircrafts ensuring proper handling and safety requirements at all times.
Operations Dispatch
Facilitated and monitored communication between Dispatcher, Customer Service Supervisors, Fleet Service Supervisors, Maintenance Mechanics, Air Traffic Controllers and Flight Crew.
Maintained daily and monthly reporting of all operational issues.
Maintained all FAA Operations certifications required bi-annually. Fleet Service Supervisor
Managed staffing levels and employee performance and evaluation.
Recommended process improvements to resolve operational inefficiencies.
Prioritized Fleet Service Agents responsibilities.
Participated in interviewing potential employees. Customer Service Sales, Ticketing and Gate Agent
Served as the direct line of contact for customers involving sales and up-selling.
Resolved passenger issues to ensure on time departures for all customers. Education:
Johnson & Wales University Associates Degree May 1996 Skills/Licenses:
Forklift Operations
CDL Class A License
Security Clearance – Red Badge