THOMAS DAVID GAITAN

***** ***** ******

210-***-**** (Home)

San Antonio, TX 78253

acy7mc@r.postjobfree.com

210-***-**** (Cell)

PROFESSIONAL SUMMARY

More than 20 years of experience as a project manager and/or resource manager within diverse financial institutions, with a proven track record of productivity, quality, innovation and integrity.

Acquired experience has led to outstanding achievements associated with the following:

Managing / Directing

Resource Management

Project Management (Certified CPM)

Scheduling

Client Relations

Reporting

Customer Service

End User Training

SOFTWARE PROFICIENCY

Microsoft Office - Word, Excel, PowerPoint, Outlook, Project, SharePoint, and VISIO

ACCOMPLISHMENTS

Managed multiple large scale projects at San Antonio Federal Credit Union which has led to over $4M in savings.

Successfully managed Accenture start-up team which yielded high performance results, with quality service delivery of products from Accenture’s largest delivery center in the United States. Identified process improvements for client to realize cost savings.

Managed City of San Antonio project team that introduced automated process used by Police Officers when issuing traffic/parking citations; Conversion enabled 50% cost savings to be realized by Bexar County Municipal Court; This increased accuracy of defendant data being captured with the officer’s new handheld device; This decreased by 50% the possibility of having the citation dismissed; Collection of fines for citations increased by 40%.

Managed initial USAA projects that provided customers the capability to purchase Life Insurance products on-line; These projects enabled Life Insurance product sales to increase total earnings by $3.6M in first four months that life insurance products were available on-line.

PROFESSIONAL EXPERIENCE

SAN ANTONIO FEDERAL CREDIT UNION - SACU, San Antonio, TX 2012 – 2016

Project Manager

Managed the implementation of SharePoint, enterprise wide, to improve document management for all business areas. Trained initial fifty SharePoint Administrators.

Managed multiple projects that utilized request for proposals (RFP) that identified the vendor for each of those projects and the subsequent Business Case that was developed.

Managed project team that updated SACU’s 77 ATMs in migrating away from Windows XP onto Windows 7. This included ATMs at branches, remote locations, and mobile ATMs.

Managed non-technical projects across multiple divisions.

Managed project that implemented the capability for SACU members to have online statements and notices. The members have the option to opt-in or not for their electronic documents. This effort saved SACU over $2M in postage by not having to send out snail mail.

Managed project that planned and implemented the upgrade to SACU’s mobile app software that provides a greater member experience. The resulting upgrade put in place the foundation for supporting SACU’s overall business strategies as well as self-service channel strategies.

Managed project that converted the paper and electronic production and presentment of Member Statements, Loan Billing Statements, Line of Credit Statements, Notices and Coupon Books from the existing vendor onto a new vendor. This huge effort had a short fuse and was completed in less than 90 days!

ACCENTURE FEDERAL SERVICES, San Antonio, TX 2010 – 2012

Team Lead

Managed eight teams (forty-nine resources) providing business process outsourcing to major aerospace client using JD Edwards (a comprehensive enterprise planning software solution).

Delivered quality services and solutions for projects that resulted in reduced client risk and an increased cost savings, while increasing productivity within each project.

Accelerated time to market solutions by reducing cycle times through process improvements.

CITY OF SAN ANTONIO, San Antonio, TX 2008 – 2010

Senior IT Manager

Contributed to and influenced the development of standards and changes to IT systems and applications resulting in over 25% costs savings to affected departments.

Provided/Managed 24 resources for IT projects, oversaw and conducted hiring, training and performance review activities for those resources. Managed procurement process related to services/products required for the City – resulting in yearly budget savings of 25+%.

Provided input to business technology planning sessions so that productivity gains could be realized using the most current technology available; this resulted in enhanced customer service to customers. This included Point-of-Sales applications.

Managed vendor relationships resulting in increased cost savings to City departments by 35%.

WORLD SAVINGS (WACHOVIA), San Antonio, TX 2005 – 2007

Project Manager

Managed/monitored project, issues/risks, project schedule, and provided project reporting.

Successfully implemented the revised Savings Product Features application which enabled the World Savings branches to offer all eligible products to customers.

AFLAC, San Antonio, TX 2005 – 2005

General Lines Agent

Successfully provided insight to clients leading to their purchase of supplemental life and health insurance policies that financially assisted them during critical times within their lives.

USAA, San Antonio, TX 1980 – 2003

Technology Project Manager (1997 – 2003)

Assisted with the successful development effort migrating from the Internet Information Services (IIS) Microsoft platform to the WebSphere platform by IBM.

Reported project status on my enterprise wide projects to management and project stakeholders.

Systems Programmer/Analyst (1980 – 1997)

Provided leadership and mentorship to team as the subject matter expert of Property and Casualty maintenance applications. Sustained Actuary Financial Systems applications with maintenance changes and on-call support.

EDUCATION

Bachelor of Arts, Mathematics, Trinity University, San Antonio, TX

CERTIFICATE

IT Certified Project Manager (CPM); Member of PMI Alamo Chapter;

Texas Department of Insurance General Lines Agent for Life, Accident, Health and HMO

PERSONAL

Bilingual (English-Spanish); US Citizen

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