Technical Support Customer Service

Ancarly Mauricio Rodriguez

*** ** **** ** #*** Miami, Florida 33126

786-***-**** - *******************@*****.***

Summary

• Five year’s experience in Networking and Data Analysis.

• Experience in technical support and maintenance of servers.

• Proficient using advanced technology.

• Customer service oriented with the ability to work well under pressure.

• Analytical and problem solving skills.

• Ability to work with minimal supervision.

• Approachable, flexible and adaptable to change.

• Effective verbal and written English and Portuguese communication skills. Technical

Skills

Microsoft Office, TCP/IP networks, CompTIA A+, technical support in hardware and software.

Experience Jr Data Analyst – Analytics

Hispanic Group Corp 2016 - 2017

Loading and maintenance of database, reports generation, analysis and interpretation of the market and response data. Support on statistical models that address campaign reports, and interpretation of those results. Collector – Account Analyst

Genesys National Recovery 2014 - 2016

Manage the collection of accounts, process databases, offer technical support of servers, solve problem with the system and workstations. Analyst of Solutions for Corporate Customer

Xerox de Venezuela 2012 - 2014

Asses the needs of the corporate client and provide digital solutions. Offer post-sale attention, installation and technical support of printing equipment. Data Analyst

Masisa de Venezuela 2010 - 2012

Enter, manipulate and process data of wood transport guides. Design a database to streamline information processing.

Education Networking Administrator Diploma

Miami Dade County Public School (Florida) 2016

Portuguese as a Second Language

Universidad Catolica Andres Bello (Venezuela) 2012 - 2013 CCNA Associate Certification

Cisco Network Academy (Venezuela) 2010 - 2012

Bachelor in Information Technology

IUTIRLA (Venezuela) 2010 - 2013

References Available upon request.

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