Customer Service Assistant

Melissa Cooper

**** *** **.

League City, TX ****3

832-***-**** cell

***********@*******.***

Objective:

To obtain a new full-time opportunity in area best suiting my strengths, making a positive contribution while learning and acquiring experience that is beneficial my employer, others with whom I might work, and to me as an employee.

Of particular interest would be a position with the Document Management/Control Department utilizing skills in records management, or administrative and clerical areas.

Qualifications:

-Ability to communicate effectively with multiple levels of contact.

-Good customer service skills

-Good interpersonal, verbal and written communication skills.

-Proficient in Microsoft Word, Microsoft Outlook and Microsoft Excel

-AutoCAD 2D (AutoCAD 2009) training - University of Houston Downtown

-Proficient in ADP data entry

-Accounts Receivable management including outstanding invoice

Collections

Education:

-1997 graduate University of Houston-Clear Lake with

Bachelor of Arts in Literature

Employment:

August 2016 to present: CDI Engineering (resident contractor at LyondellBasell Industries La Porte facility

Primary responsibility of PSV folder maintenance and transfer to Documentum

Oct. 2008 – July 2016:

Nassau Engineering Company:

Document Control Specialist/Lead

-primary point of contact between client and engineers/designers

-search for and request documents per engineers/designers

-maintain records of documents/drawings on server

-transmit documents/drawings to client as work was completed

-other clerical/administrative duties as assigned including printing, copying, scanning, composing and editing email and other documents and correspondence

Integrity Assessment document review

(Contracted to Enterprise Products Feb 2009):

Records Management Assistant for Pipeline Integrity group

- organized, inventoried, catalogued historical files, sent to off-site storage

Pipeline Compliance administrative support

- document scanning, printing, filing, electronic filing, mail,

document editing, spreadsheet maintenance

March 2007 – Aug. 2008: WIN Association, LLC.:

Office Assistant/Claims processing/Receptionist/Customer service

Sept 2006 – March 2007: Environmental Analytics Inc.:

Payroll-Personnel Dept./Accounts Receivable associate

(temporary job assignment)

Sept 2005 – May 2006:

Clear Creek Independent School District: substitute teacher (part-time)

Aug 2002 – Aug 2004:

Speech Language Learning Center:

Assistant office manager/ receptionist (part-time)

1998 – 2002:

Clear Lake Presbyterian Day School: Co-teacher with Mothers Day Out program, infants/toddlers and two year olds. (part-time)

1984-1986:

United Savings of Texas: bank teller (full time)

Personal and Community Involvement:

-Stay-at-home mom to three children ages now 28, 27 and 24 (1988-1998)

-Student ministries volunteer at Clear Lake Presbyterian Church

-Student ministries volunteer at Clear Creek Community Church

-League City area youth sports

-Houston Food Bank distribution of goods in Bacliff/Lighthouse Christian Ministries

Contact this candidate