Customer Service Accounts Payable

Tina M. Stewart

* ********* ***. ******, ** ***51

Tel: 810-***-****

********@*******.***

OBJECTIVE

To leverage my 15+ years of experience, problem-solving skills, and expertise in the logistics industry into an office administration/bookkeeping role.

EMPLOYMENT HISTORY

Office Manager/ Logistics Specialist

Millbrook Lumber, Inc - Shirley, MA

December 2015 to Present

Manage all operational accounting for clients including accounts payable, receivable and collections.

Coordinate logistics and shipment of product.

Provide excellent customer service through relationship management of phone and email.

Maintain office efficiency by planning and implementing office systems, layouts and equipment procurement, including vendor contract negotiations.

Contributes to team effort by accomplishing related tasks as needed.

Operations Lead, Domestic

DSV, Air & Sea, East Boston, MA

December 2014 – June 2015

Provide last mile transportation solutions for Ocean and Air import shipments.

Determine best mode of transportation for client’s needs.

Negotiate rates with carrier base.

Maintain client specific tracking spreadsheet.

Audit carrier invoices, dispute incorrect fees, produce invoicing and credit notes for the client.

Process cargo claims on behalf of the client

Account Manager, Transportation Operations

Transportation Management Associates, Toledo, OH

March 2011 – October 2014

Interfaced directly with transportation service providers, client vendors and operation teams

Created and implemented cost reductions, process improvements relative to the total cost of logistics.

Recommended optimal transportation solution utilizing all modes of transportation (LTL, Truck Load and Intermodal)

Resolved daily and long-term transportation issues.

Reconciled vendor issues including incorrect freight routing, multiple shipments of the same purchase order, etc., providing cost savings for the client.

Produced monthly carrier performance report.

Developed carrier action report for resolving carrier service issues.

Negotiated contracts; prepare addenda, purchase agreements and load confirmations for all modes of transportation.

Team Lead, Transportation Planner

Menlo Worldwide, Auburn Hills, MI

April 2005 - March 2011

Lead training, career development and provided operational support to all team associates.

Routed client inbound freight best way for cost-savings.

Scheduled weekly standard routes and ensured carrier base performed at required standard.

Worked directly with carrier, tracking all shipments to ensure on-time delivery would be met.

Monitored freight levels at warehouse and updated truck schedule when needed. Scheduled pick-up and delivery appointments when needed.

Produced carrier corrective action plans and 5 why reports for non-performing carriers.

Operations Engineer

Ryder Integrated Logistics, Ann Arbor, MI

October 2001 - April 2005

Designed and analyzed operational solutions for client.

Produced transportation optimization, network model process and methods analysis, cost containment, capacity enhancement and routing and shipment optimization, or information management.

EDUCATION

University of Maryland, Naval Station, Rota, Spain

Majored in Political Science

INVOLVEMENT AND ACHIEVEMENTS

Served in the US Navy, awarded the Navy Achievement and Good Conduct medals. Held a top secret security clearance.

A member of Menlo’s Diversity Employee Advisory Group.

Volunteer for the 1996 Summer Olympic Games and The Girl Scouts of America.

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