Customer Service Administrative Assistant

TREMÉ WALKE

**** ***** **** ****** ~ Philadelphia, PA 19132

215-***-****~ 215-***-**** *******@*****.***

OBJECTIVE

Experienced administrative professional seeking a position with an organization which will enable me to utilize my skills and experience while providing an opportunity for professional growth and career advancement.

EMPLOYMENT HISTORY:

Station Management Consultants Philadelphia, PA

Assistant Manager 2/2014 – 10/2016

Oversaw activities of staff to ensure timely service to customers and compliance with establishment policies and procedures; scheduled employees’ weekly shifts to ensure thorough and efficient sales coverage; greeted customers and assisted with troubleshooting issues; and performed daily gas surveys

Philadelphia Youth Network Philadelphia, PA

Enrollment Specialist (Temporary Seasonal) 4/2014 – 9/2014

Enrolled students for summer employment; visited various public schools to enroll students and scheduled appointments; processed timesheets and payroll; provided assistance with I-9 and W-4 forms; performed mock interviews with students to prepare for job interviews; and performed general clerical duties

Philadelphia Workforce Development Corporation Philadelphia, PA Administrative Clerk 12/2012 – 3/2014

Prepared and submitted documents efficiently; processed accounts receivables daily; recorded and documented items into daily log; answered and directed calls; organized monthly meetings; performed data entry using spreadsheets; and operated switchboard, relaying and directing callers as requested

Philadelphia Youth Network Philadelphia, PA

Administrative Assistant (Seasonal) 4/2012 – 9/2012

Prepared and submitted documents efficiently; recorded and documented items into daily log; answered and directed calls; and managed time sheet reconciliation and payroll; and provided job training to youth in various trade occupations

The Children’s Place Philadelphia, PA

Sales Associate 6/2010 – 3/2012

Provide customer service and assistance with product inquiries, availability, and location; scan customer orders; handle monetary transactions including cash, credit, and debit card purchases and provide receipts and change due; package orders; assist with stocking new products and merchandise, and restocking misplaced or unwanted items

EDUCATION:

New Wave Resources Philadelphia, PA

Medical Billing Certificate 2008

Simon Gratz High School Philadelphia, PA

Diploma 2007

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