Infopro, Word, PowerPoint, Excel, Access, SAP, Siebel, Lotus Notes, E-
Resume:
Lisa Renee’ Sanders
** ****** *** *** * Hamilton, NJ 08619
***********@*****.***
Work Experience
Customer Service Representative I 04/11 – 04/17
Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible.
Receive and review individual performance metric reports and action plan with manager to understand individual performance.
Enter service and route data into computer for billing and route scheduling purposes.
Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution.
Perform other job-related duties as required.
Macy’s Department Store 11/97-Present Part time 400 Common Way, Bridgewater, NJ 08807
Sales Associate Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising and display maintenance. Assist in processing and replenishing merchandise and monitoring floor stock. Help customers in locating merchandise. Communicate customer requests to management. Participate in year-end inventory and cycle counts. Assist in ringing up sales at registers and/or bagging merchandise.
Heavenly Host Restaurant
49 North Hermitage Ave., Trenton, NJ 08618 09/10- Temp
Manager of Operations
In charge of accounts payable and receivable
Responsible for the update of time sheets
Customer Service
Placed orders
Ordered supplies
Handles inventory
Oversees employees
Take care of all customer inquires
Johnson and Johnson Health Care Systems
1 Centennial Ave., Piscataway, NJ 08854 10/04 – 06/09
Customer Contact Center Associate
Created, entered and manages complex customer orders
Serviced and investigated complaint management to achieve a resolution process for customer
Verified information from vendors, customers and sales reps to forward to supervisors
Assigned and/or serves as case owner to investigates escalated issues/service request and communicated updates
Liaison between vendors and hospitals
Communicating effectively with other team members
Provided pricing information
Union Carbide Corporation 10/99 – 10/04
1 Riverview Road, Somerset, NJ 08873
Customer Service Representative
Processed orders, assessed products availability, including optimum shipping points
Responded to customers and prospective customers’ requests for delivery on orders, products, technical and other order information.
Communicated with Distribution personal to insure timely delivery of orders to include: recognizing and evaluating potential delivery problems, negotiating alternatives such as mode substitution, packing ship point, lead times and securing waivers of standard specification and communicating decisions to customer’s sales and customer center management
Education
DeVry University-North Brunswick, NJ – Sales & Marketing Administration – 2012 Associates
Consumer-purchasing behavior as it relates to development of marketing mix programs. Important considerations include economic, psychological, cultural, cognitive, and social factors. Media relations, media buying, determining appropriate media, promotions, public relations and publicity development tools, methods for improving customer satisfaction, relationship-building strategies, and ethics in advertising and public relations. Complex and demanding responsibilities of sales personnel, including forecasting, territory management, understanding customer expectations and buyer behavior, gathering feedback, communicating, budgeting, and relating sales goals to marketing goals
Middlesex County College New Brunswick, NJ – Software Applications for Business, Certificate
Investigation Training School – Washington DC, Certificate
Cittone Institute - Edison, New Jersey – Specialist Office Automation, Certificate
Drakes College of Business – South Plainfield, NJ – Junior Accounting Curriculum, Certificate
Skills
Infopro, Word, PowerPoint, Excel, Access, SAP, Siebel, Lotus Notes, E-mail, Internet, Office 2007, Word Perfect, Works, Lawson and Kronos
Producer Licenses (Bail Bonds)
Notary Republic
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