Information Security Analyst

Kamela Efird

**** ***** **** **., ***** Pleasant, NC 28124 704-***-****

●Active Directory

●Access Management

●Information Security Administration

Signature Consultants at Wells Fargo & Co. 7/2014 - 12/2016

Business Consultant

Liaison between business managers and information security analysts. Schedule meetings with group/account owners when issues arise and assistance is requested by the research analyst. Research and engage associated operational risk manager(s) to address any pushback or roadblock issues when needed. Field questions about remediation scenarios when a research analyst needs assistance in how to proceed with remediating a group or account. Train analysts on procedures. Assist new analysts with requesting access to applications needed. Monitor and review analysts work for proficiencies. Create and update procedural documents.

Information Security Analyst

Research, create and modify active directory groups and accounts for privileged access to servers. Document results in Access database. Create and implement change requests in PAC2000 to add or remove groups on servers. Work with business/application owners to obtain applications to be remediated for privileged access. Submit list of servers and applications to the Enterprise Access Management team for remediation. Document servers and applications in access database once remediation has been completed.

IBM for Delhaize America, Salisbury, NC 2013 - 2014

Security & Risk Management

Maintain Identity and Access Management operations and assist with training effort during transition phase of internal IT resources to external IT resources. Administration/Maintenance of Tivoli Identity Manager and IBM Security Identity Manager, Tivoli Access Manager, Microsoft Active Directory 2003/2008 R2 domains, IBM Main Frame (RACF), AS400/OS400 and IBM 4690

Create, change and delete access in Active Directory on multiple domains for user accounts and shared folders.

Delhaize America, Salisbury, NC 2011 - 2013

Food Retailer

Identity and access management analyst

Create and maintain User id's in Active Directory, Exchange 2010, AS400, Unix and RACF. Create and maintain user accounts in Tivoli Identity Management. Create and maintain group access and assign groups rights to shared folders. Troubleshoot user access issues. Create and maintain user accounts in various applications used within Delhaize America. Manage and document user access requests through HP Service Manager while maintaining SLA's for the requests. Training coordinator for Access Provisioning. Train co-workers on provisioning user accounts to various applications. Created and maintain knowledge base documents. Create, change and delete access in Active Directory on multiple domains for user accounts and shared folders. Worked with business application owners to assist them in getting their application to be SOX compliant.

Probuild East LLC, Charlotte, NC 2005-2009

Building Supply Company

User Support Specialist I

Supported 2000+ remote clients and 125 on-site as helpdesk support. Used Windows Remote Desktop, Dameware, Netmeeting, and WebEx as tools to access client’s desktops. Migrated clients from several domains to one domain. Migrated email from several domains to one. Assist clients with email, Microsoft Office, remote access, software applications and hardware. Setup and repair hardware. Maintain Definity G3 telephone switch including voice mail. Maintain ADS security badge system.

Fidelity Investments/Advisor Technology Services, Charlotte, NC 1996-2005

Develop and market software for trust account management for the banking industry

Network Administrator

Supported and maintained Windows NT/2000 network including servers and workstations. Upgraded and repaired hardware. Installed software, security patches and virus definitions on a timely basis to maintain system integrity. Managed daily network operations including server backups (ArcServe), user ID, access rights, and helpdesk ticket resolution. Used Ghost software to image workstations and laptops. Resolved issues for 150 on-site and 150 remote clients. Ordered all hardware/software and maintained inventories. Assisted with planning and execution of the Business Contingency Plan offsite disaster recovery tests. Maintained Definity G3 telephone switch including voice mail.

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