Kiana M. Stewart

Summary

Highly versatile Customer Service Rep/Account Manager, experienced office worker with strong organizational skills. Self- starter, detail oriented with ability to handle a variety of responsibilities and tasks simultaneously and efficiently. Outstanding written, oral and analytical skills contributing to an accomplished spokesperson with customers.

Professional Profile

Motivated, adaptive, task-oriented professional with a focus on customer service utilizing a common-sense approach.

Creative problem solver with ability to deescalate in high pressure situations.

Ability to adapt to change as a dedicated employee and fast learner.

Above average interpersonal communication skills both verbal and written.

Proficient in Microsoft Word, Excel, Word Perfect, PowerPoint, Outlook, Oracle11I, AS400, Traverse, Salesforce, SAP, Pivot Point and Warehouse Management Systems(WMS)

Indianapolis, IN

317-***-****

acy7go@r.postjobfree.com

www.linkedin.com/in/kianabland

Professional Experience

Mail/ Shipping/Dock Operation Associate October 2016-Present

Novitex-Eli Lilly and Company

Outbound shipping of International shipments while adhering to Import/Export guidelines.

Shipping domestic shipments using UPS and FedEx systems.

Utilizing Paktrac system for chain of custody on accountable parcels.

Perform courier route for all mail and packages delivery to chemist and or scientist.

Returns Receiving Coordinator April 2016 -August 2016

Epson America

Responsible for processing product returns and conduct product failure analysis.

Working closely with internal departments such as Operations, Customer Service, Quality and Tech Support to ensure the returns material authorization process is complete along with follow up.

Creating spreadsheets for scrap orders to process along with Pivot Point. Maintain, review and update process documentation.

Order and track inventory on hand. Conduct inventory audits and cycle counts in returns department.

Regional Account Manager/ Sales Support/Customer Service Rep August 2006 -April 2016

EHOB, Inc.

Process orders for medical products via mail, fax, email, EDI or phone. Maintain customer account maintenance, account set up and update account information for customers

Support outside sales department daily with sample/literature request, price quotations and follow up.

Responsible for purchasing Velcro, vinyl, foam and other materials used to manufacture medical products while maintaining strong relationships with vendors and suppliers. Assist the Director of Purchasing and project managers in all aspects of project estimating, material purchasing and obtaining vendor bids.

Ensure accurate and timely processing of purchase orders in Traverse/SAP via EDI/manual and processing product quotations. Established and maintained strong client relationships through regular close contact account management.

Placing international orders via email and fax. Following specific shipping instructions from their shipping matrix. Currency conversion. Create custom shipping documentation.

Responsible for return goods authorization and customer complaints, credit issuance and invoicing.

Lead Shipping Clerk July 2002-August 2006

TNT Logistics N.A

Assisted customers with order entry and troubleshooting via phone and email. Negotiating pricing for shipping/freight cost.

Responsible for invoicing, data entry and spreadsheets utilizing excel, word, lotus notes and Oracle.

Scheduled international shipments for pick up/delivery and creating performance and custom documents. Managed expedited shipments for extended courier service. Scheduled shipment for rush order deliveries.

Responsible for ordering truck parts to assemble on kit stations and pack lines. Assisted with ordering skids and other warehouse supplies through different vendors.

Education

Ben Davis High School – High School Diploma

Kaye’s Beauty College – Cosmetology

Lean Six Sigma Green Belt-Management and Strategy Institute

Community Outreach

Gleaners Food Bank-Volunteer time to package meals

Visions Beauty Camp-Member of the outreach program for young teens

Susan G. Komen –Walk/Run Participation

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