Customer Service Active Directory
Resume:
Manan Doshi
Santa Clara, CA **051
************@*****.***
OBJECTIVE:
To attain a position and contribute my knowledge for the growth of Company while completing my education.
TECHNICAL AREAS:
Programming: C, Java
MS Office
Basic Unix/ Linux (CentOS and Ubuntu)
Hardware: Server, Router.
Systems: Windows (98, XP, Vista, Mac)
PROFESSIONAL EXPERIENCE:
xAd, Mountain View, CA Nov, 14 - Present
IT Global Support
Working with Active Directory on Windows server 2010.
Helping nationwide building laptop and fixing computer issue using Team Viewer Software.
Experience administrating Code42 Crashplan backups with local servers.
Introducing new platform to the company like Gmail, Zoom, RingCentral account for the company.
Setting up conference room with zoom technology for audio and video.
Managing the Jira Atlassian cloud application.
Jira Ticketing system to track all the issues that come in.
Supporting nationwide building and deploying of new hire employees’ systems.
Build automation script using Windows PowerShell for Active Directory and Exchange.
Take snapshots of Servers and PCs; restore when system failure occurs.
Supporting company’s applications and helping them fix issues reported by users.
Yahoo Inc., Sunnyvale, CA May, 12 – Sep, 2014
Desk side Support Technician
Working with Active Directory on Windows server 2008.
Staging Cubes for New Hires with all IT equipment’s.
Creating, updating and resolving requests via Service Now system.
Imaging variety of machines in batches Linux, Windows XP, Windows 7, Mac OS
Manually configure outlook account and test, install required updates.
Shipping and Receiving the assets and maintain the inventory of the company.
Decommission out of warranty hardware with whipped hard drive.
De Anza College, Cupertino, CA Nov, 11 – April, 2012
Technical Support Intern
Excellent communications and customer service skills
Experience with Windows XP and Windows 7 desktop support activities
Ability to perform IT support activities, including the ability to lift and move desktop computers and monitors weighing up to 60 pounds.
Experience using and supporting standard Microsoft office productivity tools (MS Office) and similar tools.
Familiar with standard desktop peripherals such as printers, scanners.
Must possess a strong desire and aptitude to learn new skills and technologies quickly.
EDUCATION:
Present
SJSU, San Jose, CA
Computer Electronics and Network Technology Major
Contact this candidate