Customer Service Administrative Assistant

Troy Salmon

**** *** ****** *****: 646-***-****

Bronx, NY 10466 Email: **********@*******.***

PROFESSIONAL SUMMARY

Engage in outstanding communication and relationship development processes with peers, business partners, and executive leadership. Maintain experience in providing exceptional customer service in team-driven environments. Coordinate highly efficient office operations, extremely reliable and safety conscious with solid experience in warehouse operations including loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking. Eager to take on a role with advanced responsibilities at a company where my business expertise may have a positive impact.

Areas of Expertise

shipping & receiving

Customer Relations

Heavy Equipment Operations

Interpersonal Communications

Package Preparation

Inventory Management

Problem Resolution

Proficient in Microsoft Word, Excel, and PowerPoint

Key Skills Assessment

Customer Service – Maintains vast knowledge of business services to best serve clientele.

Office Operations – Streamlines processes to increase office efficiency.

Staff Development – Trains and leads new staff in following all office operations and protocol.

Professional Experience

Cari-Med, LTD, Kingston, Jamaica, W.I August 2010 – December 2016

Warehouse Associate ii (Receivables / Dispatcher Clerk)

Responsible for cross-training in multiple areas of the warehouse including inbound and outbound.

Receive large boxes on warehouse dock, scan product with RF scanner, and input product information into computer

Handled routine picking, receiving, shipping and packing functions in accordance with established work processes

Verify purchase orders and invoices against delivery

Organize stocks and enter details of inventories into the warehouse management system

Schedule delivery of goods in coordination with the logistics department

Design and implement innovative strategies for maximizing storage space

Trained entry-level personnel in office operations

Virginia Transfer & Storage, Newport News, VA June 2006 – September 2009

Administrative Assistant

Coordinate warehouse operations to support internal and external customers

Wrapped, boxed, and labeled products for easy access and identification.

Inspected all merchandise for damage and discrepancies with paperwork.

Loaded and uploaded shipment trucks, trailers, and train cars.

Tag incoming merchandise with warehouse identifications.

Completed logs accurately and on time.

Abide by all company and Osha regulations

Education & Training Certification

St Andrew Technical High School, Kingston, Jamaica, WI

High School Diploma, September 2001 – June 2005

OSHA Certified Fork- Lift Operator, January 2016 – January 2020

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