Customer Service Microsoft Office

Rhonda Strickland

**** ***** ***** ********, ******** 23225 Telephone number: 201-***-**** Email address: ***********@*****.***

Objective

To join a company that offers a stable and positive atmosphere and inspires me to enhance and innovate the work culture for the betterment of all parties

Education

HIGH SCHOOL DIPLOMA SEPTEMBER 1981 – JUNE 1985 LINCOLN HIGH SCHOOL

Major: College Preparatory

Minor: Music

Related coursework: Business

Skills & Abilities

MANAGEMENT

Financial Service Supervisor

Conceived and established managerial decisions

Practiced discretion when handling highly confidential information

Willingly took on additional responsibilities and challenges

COMPUTER LITERATE

Microsoft Office 2010, including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

COMMUNICATION

Utilized a strong attention to detail while using my customer service and listening skills

Highly motivated, creative, and flexible

Worked effectively as a Team Member

LEADERSHIP

Worked efficiently with the New Hire Team interviewing potential candidates

Worked on various projects and presentations for Financial Care Services

Helped educate and/or enhance Collection Strategies

Experience

Wells Fargo Financial Crimes Specialist

August 2016 – February 2017

Resolved fraud related customer issues using multiple resources and records

Worked under general supervision following established procedures

Made and received calls from customers, non-customers, and other financial institutions in order to gather pertinent information.

Reviewed accounts for fraudulent activity

FINANCIAL CARE COACH T-MOBILE JANUARY 2007 – MAY 2016

Motivated and encouraged representatives through positive feedback and weekly coaching

Provided support to the representatives by taking escalations and was available when representatives needed assistance

Performed at least two (2) quality assurance evaluations for each representative every week

Maintained documentation on each representative for attendance and performance

Reviewed and approved representatives’ payroll

Reviewed and monitored FMLA/LOA parameters for representatives

ALTEC INDUSTRIES FRONT DESK RECEPTIONIST DECEMBER 2006 – JANUARY 2007

Greeted visitors and directed them appropriately

Answered, screened, and forwarded any incoming calls while providing basic information when needed

Received and sorted daily mail/deliveries/couriers

Maintained security by following procedures and controlling access – (monitored logbook, issued visitor badges)

Updated appointment calendars and scheduled meetings/appointments

Performed other clerical receptionist duties such as filing, photocopying, collating, faxing, etc.

Contact this candidate