Customer Service Manager

Cassandra Monk

Lumberton, NC *****

*********.******@*****.*** - 910-***-****

Administration, receptionist, shipping clerk, office clerk, customer service Willing to relocate to: Alabama - Georgia - Tennessee Authorized to work in the US for any employer

WORK EXPERIENCE

Transportation Coordinator and Shipping clerk

Quickie Manufacturing Corp. - Lumberton, NC - 2014-08 - Present Responsibilities

• Packages finished products and prepare them for restock.

• Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.

• Maintains department database, prepares routine reports, and files shipping/receiving records.

• Leads, guides, and trains employees performing related work.

• Performs miscellaneous job-related duties as assigned.

• Handles incoming and outgoing shipments by checking them physically.

• Ensures posting of outbound deliveries using pre-designated software.

• Ensures that serial and batch numbers match the product.

• Prints shipping labels for upcoming orders.

• Processes customers’ orders by ensuring that the right shipment is on its way.

• Performs shipment receiving duties while ensuring the right item has been delivered.

• Prepares invoices and delivery orders.

• Ensures that all transactions are recorded in company database.

• Verifies accuracy of orders by matching them with quantities and types.

• Ensures that items are properly packed and labeled

• Makes sure that items are loaded onto shipment vehicle in a safe and timely manner.

• Handles space arrangements for incoming shipments in the storage areas.

• Updates and provides tracking information to customers as well as to internal managers.

• Handles customer complaints and investigates delivery issues.

• Ensures high level of customer service is emphasized at all levels.

• Carries out some supervisory responsibilities in accordance with the organization’s policies and procedures.

• Ensures all administrative requirements are completed in a timely manner.

• Effectively communicates with customers.

• Administers transportation system (e.g. answers inquiries, refers problems to data processing or vendor, etc.) for the purpose of providing system support to the Transportation Department. Production Worker

Mega Force Staffing - Fayetteville, NC - 2012-07 - 2014-07 Performed quality checks on products and parts.

• Packaged finished products and prepares them for restock.

• Rotated through all the tasks required in a particular production process.

• Swept or otherwise clean work areas.

• Examined products to assess completeness, accuracy and conformance to standards and specifications. Shipping clerk

Express Employment Professionals (Maidenform) - Fayetteville, NC - 2011-06 - 2012-06

• Examined contents and compared with records, such as manifests, invoices or orders to verify accuracy of incoming or outgoing shipment.

• Prepared documents, such as work orders, bills of lading or shipping orders to route materials.

• Recorded shipment data, such as weight, charges, space availability, damages or discrepancies for reporting or record keeping purposes.

• Supervised 7 other employees to ensure product was being loaded properly.

• Processed orders that were needed by companies and placed appropriate shipping labels on products using ring scanner.

• Used CED (carton editor) to properly assign cartons to the correct storage area.

• Printed shipping labels using the Wave program and/or SCM (shipping carton manager).

• Manually pulled cartons and assigned to pallets using Telnet CE.

• Lifted cartons weighing up to 25lbs or more.

• Sorted cartons by style, color and size received by inbound trucks.

• Operated copier and scanner to process proper paperwork needed. Human Resource Sergeant

U.S. Army - Fort Bragg, NC - 2006-06 - 2008-10

• Processed military personnel transactions involving the evaluation, qualification, attendance, clearance, training and personal recognition of professional officers and enlisted personnel.

• Prepared and maintained data relative to mission requirements by providing reports that identified problem areas.

• Entered personnel information into the automated database system (E-MILPO).

• Accounted for soldiers in the Personnel Tempo (PERSTEMPO) program and prepared Personnel Status

(PERSTAT) reports with the view towards balancing wartime requirements with personnel requirements at Fort Bragg.

• Provided daily analysis and reports of personnel strength of the Command to the Strength Manager; coordinated collection and preparation of operating reports including military personnel records/status, new arrivals, transfers, terminations and statistical records of performance data.

• Processed awards and promotions documents, all financial transactions including special wage considerations for separate rations documents and special allotments.

• Processed incoming/outgoing U.S. and intra-campus mail providing customer service during scheduled hours of operation.

• Performed review of promotion packets and other case documentation to ensure they were correct and that documentation is sufficient.

• Performed final review of transactions completed by lower level clerks; independently processes actions that involve unusual and complex procedural or substantive issues.

• Researched and/or provided information regarding rules, regulations, procedures and requirements to provide explanations of actions taken or recommended.

• Prepared documents in draft and final form using word processing software or other automated applications. Lead mail clerk

U.S. Army - 2004-06 - 2006-06

• Verified that items were addressed correctly, marked with the proper postage and in suitable condition for processing.

• Placed incoming or outgoing letters or packages into sacks or bins based on destination or type with identifying tags.

• Processed incoming/outgoing mail for over 500 civilians and 200 military personnel in a timely manner and provided customer service during scheduled hours of operation.

• Passed postal inspections by training 3 personnel on the procedures and regulations.

• Entered data into the Theater Postal Directory System (TPDS).

• Researched all regulations, procedures, rules and requirements to ensure mail room was properly ran.

• Maintained and kept files for all civilian and military personnel.

• Obtained signatures from recipients of registered or special delivery mail.

• Supervised other mail sorters.

EDUCATION

IT certifications in Information Technology

New Horizons Computer Learning Centers - Durham, NC 2013 - 2014

Business

Colorado Technical University

2008-10 - 2011-10

HS diploma

Hope High School - Hope, AR

1999 - 2003

MILITARY SERVICE

Service Country: United States

Branch: US Army

Rank: SGT

2004-01 - 2008-10

Commendations:

Army Achievement medal (3),Army Commendation medal (2),Good Conduct medal,Global War on Terrorism,Overseas Medal (2)

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