Customer Service

Ashley Kelly

*** ****** **** **. **** Worth TX **114 817-***-**** ***************@*****.***

Customer Service pos supervisor/ Training/ Retail

merchandising

Forward-thinking professional with customer-oriented experience within the restaurant and retail industries. Carries out the necessary initiatives to boost sales, enhance productivity, and improve employee performance. Exhibits superior communication skills while collaborating with all organizational levels. Areas of expertise include:

*Bartending

*Customer Service

*Sales Maximization

*Training

* Cash Handling

*Merchandising

*Loss Prevention

* Server

* Supervisor

*Detailed Oriented

*Goal Oriented

*Scheduling

Selected Highlights

Supervisor of Cashiers to ensure customer expectations were maintained and exceeded.

Successfully trained and developed new servers on the expectations of the business

Trained, mentored, and developed multiple top-performing employees that met quotas.

Career Track

POS Supervisor, Kohls 07/2004 to 08/2006

Responsible for overseeing cashiers

Handled customer escalations but ensured customer experience wasn’t jeopardized

Responsible for customer returns and price adjustments

Ensured registers had adequate change and supplies

Scheduled cashiers and meal breaks based off the need of the business

Closed registers at the end of the day

Responsible for completing basic investigations on any register discrepancies

Responsible for creating and exceeding goals for credit cards

Server/Certified Trainer, On The Border 08/2006 to 06/2007

Conduct job trainings for all new hires

Created training classes to establish excitement on the menu items and secret ingredients that makes the food unique

Responsible for zoning all areas to exceed customer expectations on cleanliness

Ensure that an amazing customer dining experience is created and maintained

Educated guests on new menu items and beverages

Perform quality checks on food served

Built relationships with guests to ensure their return

Server/Certified Trainer/Bartender, Red Lobster 06/2007 to 08/2014

Conduct job training for new servers

Established trainings to train new servers on the menu items and ingredients

Ensure that service areas stay clean and organized

Responsible for creating an outstanding dining experience and maintain expectations

Educated guests on new menu items and beverages

Created and served alcoholic beverages to exceed customer expectations

Maintained and cleaned the bar to ensure the experience was outstanding

Guides team members to follow Darden standards

CertifiedTrainer/ServiceProfessional/Server/Bartender/ToGoSpecialist,OliveGarden 08/2015- Present

Responsible for receiving and depositing cash owed to the restaurant from servers.

Responsible for zoning all areas to exceed customer expectations on cleanliness

Ensure that an amazing customer dining experience is created and maintained

Educates guests on new menu items and beverages

Perform quality checks on food served

Builds relationships with guests to ensure their return

Creates and serves alcoholic beverages to exceed customer expectations

Organizes large catering orders

Guides team members to follow Darden standards

Conduct job training for new servers, bartenders and to go specialists.

Education

2003, Atlantic Cape Community College

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