Customer Service Quality Control

Quayl Wesley

***A Northdale Road, Lawrenceville, GA 30046

(M) 404-***-**** (E) ***********@*****.***

PROFESSIONAL SUMMARY – Technical Specialist Seeking Career Growth Opportunities

Detail-oriented telecommunications professional. Technically savvy and very personable, seeking a growth opportunity in a technical field. Top skills with installation, troubleshooting, quality control, operational excellence, and process improvement. Great customer service provider with proven leadership capabilities. Ready to work when called

CORE SKILLS

Root-Cause Analysis; Installation, Maintenance & Repair; System Configuration; Cabling; Operations; Sales; Marketing; Customer Care; Quality Assurance; Safety Compliance; Inventory Management; Conflict Resolution; Effective Communication; Microsoft Word, PowerPoint, Excel; Organization; Strategic Planning; Logistics; Technical Acumen; Resilience; Records/Data Management; Project Management; Leadership; Computer Software and Applications; Power & Hand Tools Proficient

PROFESSIONAL EXPERIENCE

Field Service Specialist II-DISH-Suwanee, GA > 2014-2016

Live the P.A.W. daily! (Pride Adventure Winning). Conduct thorough site surveys to determine best positioning of equipment for optimal signal reception. Install cutting edge technology – place mounts, satellite dishes and receivers while ensuring broadband connectivity. Educate customers and enrich their experience through presentation, sales and installation of Smart Home Services and products (i.e. TV mounting, Polk Audio Sound Systems, Warrantied Surge Protectors, external hard drives for DVR receivers, remote skins in assorted colors, power relocation kits, Bluetooth wireless headphones, wireless internet routers, and more). Troubleshoot and resolve technical issues. Determine line of sight. Control quality and costs. Minimize risk and adhere to safety standards

Field Service Manager-CHEMDRY-Snellville, GA > 2008-2013

Lead team of 15 field technicians to provide excellent customer service, quality product development, and dependable quality control testing of cleaning agents. Masterfully operate VELDA carpeting system. Recruit, onboard, train and develop new additions to the work force. Ensure compliance with OSHA standards for the health and safety of the team as well as the clients and general public

Assistant Department Manager-WALMART Tire & Lube-Duluth, GA > 2004-2007

Help manage scheduling and payroll. Conduct daily financial audits, inventory control and other accounting measures. Human Resource Management, hiring and training staff. Generate performance reviews, order products, and setup merchandising displays. Responsible for properly opening and closing the department on a day to day basis. Oversee and ensure quality installation of brakes, batteries, wiper blades, oil filters, tires, and more

EDUCATION

Gwinnett Technical College, Lawrenceville, GA

General Undergraduate Studies (math, science, literature, history, etc.)

CERTIFICATIONS & AFFILIATIONS

TV Mounting Installation Certified, 2016

Smart Home Solutions Certified, 2015

dishNET Certified, 2015

Dish Tech Certified, 2014

Contact this candidate