Anarie Rio - *** Bernice Drive Bear, DE *****

302-***-**** - acy6zn@r.postjobfree.com

OBJECTIVE

To advance my career working for an organization that provides opportunities for professional growth. Where I will be allowed to apply my experience, dedication and my 10 plus years of expertise in numerous areas of the IT field.

EDUCATION

M.S. in Information System Technologies - Internet /Web Design, Wilmington University. DE.

B.S. in Computer and Network Security, Wilmington University. DE.

A. S. in Computer Information Systems/Microcomputers and Networking, Delaware Technical & Community College. DE.

TECHNICAL AND PERSONAL SKILLS

Well versed making quick administrative/procedural decisions, judgments and exceptional problem solving and follow-up skills.

Ability to clearly define scope and root cause of problems with limited information from user and ability to organize prioritize and work independently.

Experienced communicating and conducting technology-focused training courses for different levels of audiences ranging from beginners to advance clients.

Advanced computing skills in a variety of technologies, OS's and applications.

Extensive knowledge teaching and using Microsoft Office Suites and other desktop related software.

Fully bilingual in English & Spanish. Ability to translate technical documentation. EXPERIENCE

Las Americas ASPIRA Academy – August 2014 – June 2016. Computer Science/Business Education Teacher.

Currently teaching in a dual language (English/Spanish) school K thru 8th grades students how to use computers as part of an integrated curriculum within the ISTE NETS and the CCSS Standards for content areas.

Successfully teaching computer science classes such as Intro to Desktop Publishing (HTML, CSS), Intro to Programming (Lego Robotics, Java, Jscript & Scratch), to Middle School level students.

Expertize imparting keyboarding/touch-typing classes, MS Office applications and basic computer troubleshooting and operations. As well as effective Internet search, Internet Safety and information technologies in general. Hosting.com – Oct. 2013 – August 2014 (Short Contract) Data Center Operations Technician.

Responsible for the day-to-day operations and duties at the local level of the Information Data Center (IDC). Responsibilities include monitoring and attending to alerts and events, assisting collocation customers, facilities security, and local provisioning of services and equipment in a 50/50 Windows and Linux environment.

Conduct physical server builds and decommissions as per all SOPs, perform QA on builds, and completing deployment documentation for the inventory tracking purposes. As well as understand basic network systems, topology and troubleshooting, including TCP/IP, DNS, Firewall, Switch and router roles.

Function in a System admin role for LAN servers, cables, connectivity, and backup/restores.

University of Delaware - Sept. 2010 – Aug. 2013

Computer Support Specialist I

Responsible for developing major aspects/components of projects research and categorize appropriate resources to be used for projects.

Maintains inventory of computer equipment and software and maintained documentation and departmental records.

Maintains, support and provide a variety of resources as well as SharePoint sites.

Identify, evaluate and recommend new systems and technologies to help achieve departmental goals.

Mobile devices support (iPad, iPhone, Android Tables and phones, etc.)

Perform software maintenance. Installs, maintains, and repairs computers and computer related equipment (Windows and Mac)

Evaluates equipment performance and recommends and perform changes and upgrades.

Windows Domain Administration Experience (Active Directory / Group Policy)

Knowledge of backup methods and procedures (on-site and off-site).

Experienced on general networking security and practices, knowledge of LAN/WAN topologies as well as Routers / Firewalls and Switches.

Troubleshoot and repair complex computing hardware and software problems.

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