Human Resources - Customer Service

Universal Card Inc. Merchant Services, Irvine: July 2015 – Present - Sr. Recruiter

- Source and reach out to potential candidates. Using resumes and various job-boards sites/tools

- Prescreen candidates and conduct interviews/closing calls

- Initiate background checks and onboarding process

- Contract reviews and training with new hires

- Knowledge with labor law, regulations, recruiting tactics

SecurityPro USA Tactical e-commerce department – Contract

Content developer/technical writer for

Noble Aleworks, Anaheim: March 2015 - Present - Tasting Room Specialist

- Customer Service/Beverage Handling

- Sales, registers responsibilities

- Merchandise and Stock

- Help with Sales and bottle production

Eureka!, Huntington Beach: October 2014 – March 2016 - Server/Bartender (Trainer)

- Customer service/Food and Beverage handling

- Conflict resolution

- Travel Training

Nordstrom’s Cafe, Costa Mesa: October 2013 - January 2015 - Lead Server

- Customer service/Food handling

- Conflict resolution

- Team building/ Training

- Communication with peers and management

Yard House, Brea: April 2012 – April 2014 - Busser/Expo/Server

- Customer service/Food handling

- Maintain restaurant appearance

Beachworks, Chino Hills: July 2008 - March 2012 - Store Manager

- Sales and Sales overview

- Merchandising and Visuals

- Hiring/Termination procedures

- Customer Service/Customer service training

- Communication with corporate and other retail

- Payroll/banking

Organizational Activities

Phi Alpha Theta - National History Honor Society 2010-Present

CSU Fullerton Welebaethan Historical Journal - Editor 2013

Student California Teachers Association (2009 – Present)

CSU Fullerton Chapter - Vice President 2012 / Treasurer 2011

Brazil 2013 Eco Tourism Study Abroad

Education: California State University, Fullerton – (B.A)

Skills and Abilities

Bilingual (Spanish/English), Conversational skills in Portuguese, Content development, Knowledge of various P.O.S, Payroll software, Conflict resolution, Cross functionality, People leadership

Contact this candidate