Technical Support Engineer

David M Vergilis

** ********* **. *******, ** ***16 Mobile: 774-***-****

https://www.linkedin.com/in/dave-vergilis email: ******@*****.***

Professional Overview

Senior Software Quality Assurance Engineer with experience in software and microcode testing for a $24 billion dollar a year enterprise level information storage company.

Experience with regression cycle code testing in a very fast paced constantly changing environment managing overlapping projects, multiple code families, and many generations of storage system hardware.

Specialized in providing fast and effective technical support with a personal level of service for local and remote QA laboratory test environments comprised of various server hardware types running different operating systems allowing multiple testing organizations to run efficiently with little interruption or downtime.

Proficient with Microsoft Office suite (Outlook, Word, and Excel) along with proprietary code bug reporting & tracking tools. Enjoy interacting with other professionals to achieve common goals.

Additional experience in a manufacturing environment as a Systems Test Engineer responsible for performing initial troubleshooting, debug, and root cause failure analysis of discrepant system modules from the system testing process and field installed systems.

Collaborated with colleagues to create an instructional program to enhance the knowledge potential of product support and field service personnel. I enjoyed the interaction with people while mentoring and instructing.

Experience

Sr. Software Quality Assurance Engineer, EMC Corp. Hopkinton, MA, Nov 2007- Mar 2016

Wrote, edited & executed new & pre-existing test cases for the qualification of EMC Symmetrix Enginuity microcode releases using Fujitsu Technology Solutions BS2000 servers and operating system while simultaneously qualifying EMC Solutions Enabler storage management product using Fujitsu Technology Host Component software.

Primary tester for EMC Symmetrix SRDF product support during non-disruptive microcode online system upgrade allowing customers to upgrade or update storage system microcode with minimal or no impact to running SRDF operations.

Performed the initial debug and subsequent escalation of failed test cases to microcode development engineering teams for review and corrective action using bug reporting & tracking application. Initiated retest of new microcode revisions, applied code fixes and other code patches resulting from the failing tests.

Played a major and important role in the initial installation and configuration of multiple Symmetrix storage arrays to facilitate shared testing environments in both local and remote lab locations. Became the focal point for the administration and maintenance of complex storage area networks for several additional software QA groups.

Interfaced with Fujitsu Technology development teams in Germany for support of BS2000 OS product along with additional EMC QA testing teams located in India and Ireland.

David M Vergilis Mobile: 774-***-**** email: ******@*****.*** page 2

Technical Support Specialist, Standard Duplicating Machines Corp, Andover, MA, June 2006 – Oct 2007

Traveled to customer locations to install products and train equipment operators on the proper use and maintenance of various paper processing and continuous web print finishing products manufactured by Hunkeler AG of Switzerland. Also provided customer site support for book binding products & publishing solutions sold by Horizon of Japan.

Responsible for the installation, configuration, and operation of products at trade shows and expositions. Worked within extremely tight time constraints and condensed schedules to have the highest quality product operation for demonstrations and customer solutions testing.

Provided high quality customer service & support via 24-hour by 7-day on-call telephone support to US customers. Troubleshooting system issues and providing documentation and support as needed. 65% domestic US travel was required.

Became an instructor for a product service technician training program for Horizon that provided product repair and maintenance training for contract service personnel.

Rebuilt and refurbished used and leased equipment for resale as necessary.

Test Engineer – Failure Analysis, EMC Corp. Hopkinton, MA, Apr 2000- June 2006

Responsible for performing initial troubleshooting and further root cause failure analysis on discrepant system modules from both the factory system testing process and customer installed systems.

Managed closed loop corrective action relationships with contract manufacturers via a supply based management group. Worked with the contract manufacturers product quality engineers to communicate our system reported errors caused by the module faults and helped ensure that tests were added to their process to help contain early defects and drive better initial product quality.

Instrumental in the development of unique testing solutions for use in the failure analysis process via collaboration with our Global Test Equipment Development organization.

Proficient using testing equipment such as electronic multimeters, oscilloscopes, data loggers and other specialized testing equipment.

Toyota Automobile Technician – ASE & Toyota Motor Company Certified Master,

Bristol Toyota, Bristol RI, June 1992 – April 1994. Colonial Toyota, Providence RI, April 1994 – May 1998

Graduate of Toyota Technical Education Network Class of 1992.

Specialized in automotive electronic control system (OBD II) diagnosis and repair.

Performed general automotive diagnostic and repair services.

Toyota certified four wheel alignment specialist.

Education

Associates in Science Degree – Automotive Electronics

ISTQB Certified Tester Foundation Level (CTFL)

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