CURRICULUM VITAE

Name : Javier Castillo

Address: México City

E-Mail: acy6x0@r.postjobfree.com

Phone: mobile +52 1-55-323*-****

Employment:

Ericsson Global Service Center México

Service Delivery Line Manager

Experience in IT and Telecom service delivery.

Leading high performance staffs.

Familiar with service strategy, design, transition, operation and continual service improvement.

Full adherence to process and follow up to KPI’s.

Promoting the task automation and service package.

Encourage the first time right feature with internal and external customers.

Built of ITIL foundation into the unit.

Achievements: Ensured the service delivery execution for Latin America and US.

Increased the business, productivity and efficiency with US specifically with AT&T, Sprint, Verizon and T-Mobile.

Got relevant financial & operational targets for 2015.

Promoted new business participation as Engagement Presales and Optimization activities.

Achieved and kept the financial KPI’s Utilization, Billability, CPCH and Absorption.

Contributed increasing the service sales to 12M USD.

2010 - 2015

Ericsson Guatemala

Customer Solution Responsible

Microwave Portfolio support to Sales regional CA & Caribbean accounts.

Focused to Solution-Services design and dimensioning proposals.

Achievements: Collaborated to increase the Transmission and Services sales in CA & Caribbean.

Participated in two winner auctions by Telefonica Latin-American and AMX Costa Rica.

Got orders of C&W Jamaica, UTS Surinam, Millicom Guatemala, Lime Jamaica and Digicel Jamaica.

2008 end – 2010 end.

Ericsson Jamaica

Customer Solution Responsible

Transmission Portfolio support to Customer, Sales account, Project and Logistic team.

Made activities as solution proposal and ordering process.

Achievements: Focused to attend the Digicel account for Transmission pushing sales in the Caribbean.

Got orders from Digicel Haiti, Barbados, Sta Lucia, Martinique and participated in the early launch network in Panama.

2008- 2008 end.

Ericsson México

Customer Solution Responsible

Support to Sales team, presales and market introduction of microwave portfolio, marketing and design of SDH, PDH and IP microwave network solutions.

Achievements: Introduced the new Ericsson Microwave Portfolio and collaborated to increase the transmission sales from 2004 to 2007 in 20% by Telmex.

Also attended customers as Telefonica, Maxcom, and Nextel.

2000-2007

Siemens AG

Networking Product Manager by Cisco and Newbridge products

Supported to sales group and tendering IP solutions to enterprise and government market.

On charge of design router, switch, multiplexer, cross connect networks.

Achievements: Collaborated to increase the sales volume of access and networking solutions in 10% focused to enterprise market and advised to optimize the access spares with an impact reduction of 40%.

1997-1998

Ceicer

Sales Executive of Newbridge products (multiplexer – cross connect) and on charge of tendering and commercial activities

Attended to enterprise and government market.

Other activities made cost analysis.

Achievements: Participation here was to increase of sales volume in 10% of access solution in the enterprise market.

1996-1997

Alcatel Telecom

Beginnings in the telecom market in different departments as test laboratory, field and engineer support.

Collaborated in the introduction the first PDH digital links and point to multipoint access solution for rural areas Telmex.

1982-1996

Education:

Bachelor Degree

Instituto Politecnico Nacional Mexico.

1984-1989

Telecommunication Graduate

Asercom

1997-1998

Training: Received training in related matters Mexico, Sweden, Germany and US.

Languages: Spanish

English

Willing to: Travel and able change base country.

Contact this candidate