Customer Service Manager

PROFESSIONAL Daxko

EXPERIENCE Finance and Accounting Consultant (Jan 2016- Present)

-Scope, schedule, and oversee financial and accounting projects

-Manage resources for large scale financial projects

-Facilitate customer adoption of best practices and solutions

-Drive decision making across project teams

-Manage a team of representatives responsible for customer deliverables

-Facilitate cross-team communication to ensure deliverable deadlines are met

-Create, maintain, and distribute project documentation for Daxko products

-Encourage system knowledge with ongoing training and assessment

-Implementation and monitoring of KPIs

Accounting Project Manager (Mar. 2014 – Jan. 2016)

-Create and maintain relationships and trust with customer (specifically C-level)

-Manage multiple projects in different stages

-Develop and manage the project plan for implementation

-Effectively manage expectations cross teams and for customer

-Create internal project workflow documentation

-Manage and schedule resources and capacity

-Effectively identify, communicate, and resolve project risks and issues

-Create, edit, and maintain customer documentation provided during implementation

Senior Accounting Support Manager (Sept. 2013 – Mar. 2014)

-Manage customer financial projects

-Generate internal and external documentation for projects

-Create and Execute training on products and projects for team members and customers

Support Team Lead/Manager (May 2012- Sept. 2013)

-Lead team members to meet specific goals and KPIs

-Moderate interviews for new team members

-Schedule team member work schedules

-Lead 1-1 with team members and evaluate performance

-Analyze team and member performance

Customer Accounting Specialists (June 2011- May 2012)

Alabama Eye Bank

Administrative Assistant (June 2009 – May 2010)

EDUCATION & Samford University

CERTIFICATIONS Masters of Accountancy, December 2009 to December 2010

Bachelor’s of Science in Business Administration, August 2006 to December 2009

Major: Accounting

Certified Project Management Professional ( PMP)

ADDED BONUSES -Communication and customer service skills.

-Leadership/Management

-Deadline Driven

-Risk Management

-Organized and detail oriented

-Process Improvement

-Strong computer proficiency including Word, Excel, Power Point, and SalesForce

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