Customer Service Representative

Maden A. Sandine

**** *.***** **. *********, Oh *4135 440-***-**** madenasher1119@gmail

OBJECTIVE

To obtain a challenging position that maximizes my specific abilities in a growing company.

EDUCATION

Cleveland State University Cleveland, Oh

Attended from Fall 2008 to summer 2009

Youngstown State University Youngstown, Oh

1/07-9/07 ~ Sports Journalism studies, transferred to CSU

General Education Diploma Columbus, Oh

4/06 ~ Highest Language Arts/ Reading and Writing score

Cardinal Mooney High School Youngstown,Oh

8/98-5/01 ~ Soccer, Marching/ Concert Band, Football

EMPLOYMENT BACKGROUND

DialAmerica, Westlake, Oh

Employed from May 2008 to December 2015

Communicator – Identified new sales opportunities, Retained current subscribers, and provided top notch customer service.

EBSCO INDUSTRIES Youngstown, Oh

Employed from February 2008 to April 2008

Telephone Service Representative - Existing customers were offered discounts on a new magazine subscription.

MCI Niles, Oh

Employed from September 2001 to May 2005 (employer closed)

Responsibilities Supervisor – Retained current clients, Cold calling, and made outbound calls to obtain new clients.

Employee of the month on multiple occasions

INFOCISION Boardman, Oh

Employed from January 2001 to September 2001 (left for opportunity at MCI)

Communicator – Contacted previous donors to continue their support of various organizations ALCS, AHA, ACS, MS

SKILLS: Proficient in Microsoft Windows, Adobe, Acrobat, Works, Excel and most internet based applications.

REFERENCES FURNISHED UPON REQUEST

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