Caitlyn C. Sanderson
**** ******** ****** **********, **** 45239
********@*****.***
Work Experience
Adecco/Fifth Third Bank
Homeowners’ Assistance Clerk
Homeowner’s Assistance Department, Cincinnati, Ohio April 2015 – September 2016
Loss Mitigation File Room Librarian
Audit preparation assists
Processed loss mitigation documents by identifying and tabbing files to be reviewed by underwriters
Assisted with data input projects
Retrieved files from file room
Returned files and refiled them
Project SEARCH Fifth Third Bank Internship
Disputes Resolutions Intern – Third Ten-Week Rotation
Disputes Resolutions Department, Cincinnati, Ohio August 2014 – May 2015
The EBF (expedited billing form) is upload in a system called Direct to avoid the dispute
being denied and the bank taking a loss for the disputed amount as a result.
Classifying card frauds assures that all appropriate information is linked to a case and categorized
Appropriately as a Credit or Debit card case and is properly classified in the event of an internal
or Federal audit.
Updating cases to be closed shows that disputes are being resolved in a timely manner according
to regulation time frames and allows team members visibility to new cases that need to be completed
Responsible for daily additional tasks and reporting as assigned
Homeowners’ Assistance Intern – Second Ten-Week Rotation
Homeowners’ Assistance Department, Cincinnati, Ohio
Utilized Xerox machine to scan and upload documents
Utilized Excel to update spreadsheets for management’s daily tracking
Inputed data into Fiserv to properly document loss mitigation records and assure bank regulation
compliance
Processed loss mitigation documents by identifying and tabbing files to be reviewed by underwriters
Assisted with monthly projects
Collections Management Intern – First Ten-Week Rotation
Collections Management Quality Control, Cincinnati, Ohio
Returned application documents to files and log date in order to meet government regulations
Filed loan modification documents alphabetically (one per minute)
Utilized Excel to enter borrower data for tracking
Utilized FileNet to audit scanned documents to ensure accuracy and mitigate risk
Volunteer Work
Office Assistant
Diamond Oaks Career Development Campus, Cincinnati, Ohio August 2013 – May 2014
Purcell Marian High School, Cincinnati, Ohio August 2012 – May 2013
Kenzie’s Closet, Cincinnati, Ohio October 2010 – Present
Sorted and delivered mail to classrooms
Filed alphabetically
Utilize Excel to enter client information
Utilize mail merge to create thank you letters
Print and present client pictures
Education
Purcell Marian High School, Cincinnati, Ohio
Diploma August 2009 - May 2013
General Studies