Customer Service Sales

Christabel Moralez

832-***-**** ********************@*****.***

Objective

I am a highly motivated seeking a position with a company in which my abilities and experience will service to help the company meet its goals, as well as allow me to grow professionally. Alongside being organized and having excellent customer service, I posses the ability to work one-on-one with customers and meet their needs. Also, I am able to solve customers’ problems effectively and efficient.

Professional Experience

Bank of America 2016- Present

Mortgage Representative

Escrow knowledge

Payoffs

Lien releases

Payments

To assist with mortgage customers. Answer questions and assist them with payoff, escrow and other basic needs.

Wells Fargo 2015-2016

Personal Banker

Open new accounts for customers, while maintaining customer service.

Checking and Savings

Loans and Home Equity

Personal Assistant 2015-2015

Margo Leland

Helping a couple with daily task that needed to be performed. Also helping with one child. Providing care and any other daily task will need to be performed.

Pappasitos Houston Tx 2014-2015

Server

Take orders, provide customer service

Maintain money, and provide cashouts

First Investors Financial Services, Houston, Tx May 2012-2014

Direct Lending

Answer call and assist clients with refinancing their vehicles

Handle Pay- offs

Marriott, Houston, Tx January 2012- May 2012

Marriott West loop by the Galleria- At your Service Agent:

Provide customer service to guest.

Direct callers to extensions, and to other rooms.

Marriott, San Antonio, TX December 2010 – January 2012

Global Reservation Center: Platinum Desk/MRW after hours

Provide day to day customer service such as booking hotel rooms, sales, and customer complaints.

Efficient in computer knowledge along with 10 Key Accuracy and outlook skills, word, and excel.

Trained Marriott employees (OJT)

Promoted to platinum desk for excellent sales and customer service

Maintained excellent sales for Marriott, average $750,000 million in sales per month.

Maintained sales quota and stats were above 100 percent.

Top ten in sales team for Marriott

Focused on Marriott resorts and the luxury brands

Education

University of Houston- August Present

Accounting/ Creative writing

Houston Community College August- 2013

Accounting/ Creative Writing

Champions School of Real Estate January- 2010

MNLS Loan Originator

Nanci Hawes Real Estate January- 2009

Certified with all Real Estate Courses

Technical Experience

Microsoft Office 2010

oMS Word

oMS Excel

oMS Power Point

oMS Outlook

Adobe Acrobat

oPortable Document Format (PDF)

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