Customer Service Administrative Assistant

EDUCATION

Towson University, pursued Bachelor’s Degree in Healthcare Management

EXPERIENCE

Teaching Strategies- Present

Renewal Specialist

Analyses legally binding contracts before submitting for processing

Creates renewal contracts

Contacts customers with information regarding subscription renewal

Uploads signed agreements into processing system and collects payment information for subscription renewal

Conducts call campaigns to determine whether current subscribers plan to renew

Conducts follow up campaigns for customers with outstanding balances

Creates excel spreadsheets reflecting client information

Keepers Staffing

Newmark Grubb Knight Frank, Washington, DC 20006 – 1/2016 – 4/2016

Administrative Assistant

Created hospitable environment for brokers

Maintained overall cleanliness of the office space

Updated and distributed broker list to internal and outside brokers each quarter

Scheduled and booked conference rooms for meetings

Managed property listings for brokers

Informed potential buyers and leasers about various properties and directed to property management

Retrieved and distributed mail/packages to the appropriate department or individual

Answered and transfers calls for brokers

Shipped all internal packages to desired recipients

Ordered office supplies/materials, ensuring all necessary items were fully stocked

Carr Workplaces, Alexandria, VA 21234 – 7/2014 – 12/2015

Community Manager

Greeted all clients and escorted them to desired location

Maintained overall cleanliness of the office space

Handled various administrative projects

Scheduled and booked conference rooms and day offices for clients

Retrieved and distributed mail/packages to the appropriate department or individual

Shipped all internal packages to desired recipients

Answered and transferred all incoming calls for various clients and companies

Advertised office spaces via social media and networking

Received and processed a high volume of invoices and online payments

Conducted client setups and terminations

Tracked and kept record of all fixed and variable charges for billing purposes

Ordered office supplies/materials and ensured all necessary items were fully stocked

Maxim Healthcare Services, Towson, MD - 4/2013 – 8/2013

Wellness Clerk

Answered a high volume of calls in a courteous and professional manner

Responded to participant inquiries and provided rapid problem resolution

Participated in clinics and wellness programs

Received fees and payments for services

Directed and assisted guests, delivery and courier services

Determined what insurances covered particular services

SKILLS

Centre Charge

Nexus Payables Invoicing System

Microsoft Office Suite

Ipay

Outlook

50 WPM

Salesforce

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