Project Manager Customer Service

Victor Delgado

**** ******* *****, **** ****, FL 32746.

Phone: 407-***-****, ***************@*****.***

Objective: To obtain a regarding position in a reputable organization with an emphasis in the construction industry, where my education and prior work experience will become a valuable asset in helping achieve company goals.

Skill and Qualifications: Knowledge of Plumbing, Electrical, HVAC, Fire Prevention, Commercial Pool, Energy Management according to the Florida Codes, Ability to operate specialized hand and power tools and to perform heavy manual labor; Great ability to read, understands, follow and enforce safety procedures, solve critical issues in a time-sensitive environment. Proficient computer skills: Microsoft Office, AutoCad, Microsoft Project, Bluebeam Revu, Hand sketching ability, Internet Communications. A practiced eye for the details; Understanding of project documentation standards; Fluency in materials and current technology; Established aptitude to follow oral or written instructions, intuitive, goal oriented, Deep facility in troubleshooting and crisis repairs, Excellent math, verbal and written communication skills, Excellent Customer Service, Bilingual English and Spanish.

Education:

University “José A. Echeverría”, Habana, Cuba, Bachelor Degree, Civil Engineering.

National Center for Construction Education and Research, Plumbing Instructor, License No 6495744

Mainstream Engineering Co, Rockledge, FL, EPA Universal, No: P1EBA67AA81C9ED71,

National Swimming Pool Foundation, Certified Pool/Spa Operator, No: CPO-4216

Safety Click, OSHA 30 Hours Construction, No: 17752527

Employment Summary:

12/2016 to 2/2017, Assistant Project Manager, BernhardMCC, Apopka, FL 32703

Define project scope, objectives, permits, staffing, resources and deliverables; Formulate schedules and control project risk management plans; ensure that the jobs are completed within schedule, quality and budget

Manage vendor and contractors’ relationships including negotiating and assures that all contracted work is satisfactorily completed according to specifications.

Coordinate and Motivate multi-disciplinary project teams, Supervise Supplies and Technical Support.

Performing the process of Submittal approvals, RFI’s, Lifting Plans, present project progress reports and manage expectations, Conducts customer satisfaction assessments electronically, by phone and/or in person.

11/2012 to 11/2016, Plumbing, HVAC, Electrical Contractor, JBC, Horizon, SPM, Orlando, FL

Study work orders, building plans, and installation manuals to determine materials requirements and installation.

Examine to locate problems and repair Plumbing, HVAC or Electrical systems, performing on-site emergency services, and making recommendations regarding system installations.

Maintain a professional courteous manner with all owners, vendors and contractors.

Assure safety standards used to comply with local, City, State and Federal guidelines

08/2008 to 10/2012, Mechanical, Electrical and Plumbing Designer, Plasencia Architects, Miami Springs, FL 33166

Analyze survey reports, maps, drawings, blueprints, aerial photography, and other topographical or geologic data, acquire field data or field verification to plan projects.

Produce detailed drawings with accuracy, neatness and speed based on general guidelines.

Estimate quantities and cost of materials, equipment, labor to determine project feasibility

Participate in on-site observations to lay out installations or establish reference points, grades, or elevations to guide construction and coordinates design requirements.

08/2008 to 10/2012, Plumbing Instructor, ABC Institute, Coconut Creek, FL 33066

Provides to students for techniques, procedures, principles and methods of designated subjects through classroom instruction, demonstration and practical exercises at the workshop and field.

Supervise and monitor student’s use of manual and electrical tools, equipments and safety.

Administer verbal, written and performance tests to evaluate training effectiveness and measure progress, provide feedback or make suggestions for improvement.

Prepare reports and maintain records such as student grades, attendance rolls, and training activity details.

07/1995 to 06/2008, Plumbing Designer & Project Manager, EPROB, Miramar, Havana, Cuba

References and Supporting Documentation Furnished Upon Request.

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